Marc Robinson
Mesquite
Summary
Dynamic professional with extensive experience in customer service and operations management at Chick-fil-A. Proven problem-solver skilled in warehouse navigation and safety awareness. Successfully reduced customer complaints and enhanced team performance through effective training and mentorship. Committed to fostering positive work environments and achieving operational excellency through efficient management and assertiveness.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Winn Dixie Supermarket
07.2016 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Manager
Chick-fil-A
08.2019 - 12.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Package Sorter Supervisor
UPS
12.2019 - 03.2020
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
- Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
- Proved successful working within tight deadlines and a fast-paced environment.
2nd Shift Production Supervisor
Associated Wholesale Grocers Gulf Coast Division
10.2020 - 03.2022
- Assisted in hiring decisions, contributing to building a strong team of skilled workers for the production floor.
- Streamlined communication channels between departments, creating better collaboration and efficiency in operations.
- Implemented safety measures, reducing workplace accidents and injuries during the 2nd shift.
- Reduced production downtime by proactively addressing equipment maintenance and repair needs.
- Conducted regular audits of machinery condition based on preventative maintenance schedules.
- Analyzed daily reports related to labor costs and output rates compared against established targets.
Sales Clerk Manager
Armani Exchange
05.2022 - 12.2023
- Implemented effective visual merchandising displays that attracted customer attention while showcasing key products strategically.
- Managed inventory for optimum stock levels, reducing excess inventory costs.
- Analyzed sales data, identifying trends and opportunities for improvement in product selection and pricing.
- Streamlined checkout process, enhancing customer satisfaction and reducing wait times.
- Implemented loss prevention strategies to minimize instances of theft or damage to merchandise.
- Collaborated with store management to develop targeted marketing campaigns for increased sales growth.
- Promoted teamwork among staff members through consistent communication, collaboration opportunities, and group incentives tied to performance metrics.
Stocker Manager
Walmart
01.2024 - 05.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
Asset Protection Manager
Walmart
04.2024 - 06.2025
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
Package Handler Trainer
FedEx Ground
12.2024 - Current
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
Education
Edna Karr High School
New Orleans, LA05.2020
Business Administration
Southeastern Louisiana University
Hammond, LASkills
- Warehouse navigation
- Pallet jack operation
- Loading and unloading
- Order picking
- Shipping and receiving
- Safety awareness
- Problem-solving
Timeline
Package Handler Trainer
FedEx Ground
12.2024 - Current
Asset Protection Manager
Walmart
04.2024 - 06.2025
Stocker Manager
Walmart
01.2024 - 05.2024
Sales Clerk Manager
Armani Exchange
05.2022 - 12.2023
2nd Shift Production Supervisor
Associated Wholesale Grocers Gulf Coast Division
10.2020 - 03.2022
Package Sorter Supervisor
UPS
12.2019 - 03.2020
Customer Service Manager
Chick-fil-A
08.2019 - 12.2019
Assistant Manager
Winn Dixie Supermarket
07.2016 - 07.2019
Edna Karr High School
Business Administration
Southeastern Louisiana University