Marc Rodriquez
Owings Mills,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Day Supervisor
Crs Facility Services
Washington, District Of Columbia
12.2017 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained a safe work environment by adhering to company policies and procedures.
- Ensured daily operations ran smoothly by delegating tasks to team members and resolving customer inquiries.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Porter
Red Coats Inc.
Washington, District Of Columbia
09.2010 - 12.2017
- Reviewed time sheets for accuracy prior to submitting payroll information.
- Handled customer complaints in a professional manner while working towards a resolution.
- Performed regular maintenance checks on equipment used throughout the day shift.
- Provided support to staff in the resolution of complex issues or escalated matters.
- Managed inventory levels, ensuring adequate stock was available for customers' needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained a safe work environment by adhering to company policies and procedures.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Technician/Installer
Nuecleus Group LLC
Baltimore, MD
05.2003 - 09.2005
- Managed quality control and maintained high level of customer satisfaction.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Kept records of parts and equipment used in projects to update inventory.
- Operated specialized diagnostic tools used to identify system faults.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Replaced defective components or parts as needed.
- Utilized hand tools and epoxy to safely splice cables.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Provided technical support services to customers via phone or email communication.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Contacted customers prior to date of scheduled installation to verify appointment.
- Communicated with distributors to acquire necessary equipment for projects.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Created wiring diagrams showing connections between components within circuit boards or assemblies.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Used bolts, rivets and screws to fasten parts.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Operated various diagnostic tools to determine repair plans.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Communicated directly with equipment vendors for defective parts return.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Removed systems and fixtures to prepare for replacements.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Tested installed hardware and software to ensure proper functioning.
- Installed new components or replaced defective parts to restore functionality.
Installer
Solomons Computer Design
Ellicott City, MD
09.2001 - 10.2002
- Mounted and connected mechanical and electrical equipment according to specifications.
- Maintained records of installations, repairs, maintenance and tests performed on computer systems.
- Provided exceptional customer experiences to service recipients.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Tested installed hardware and software to ensure proper functioning.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Tested and troubleshot systems to alleviate potential issues.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Kept records of parts and equipment used in projects to update inventory.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Installed new components or replaced defective parts to restore functionality.
- Followed building standards and codes during unit installations.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Removed systems and fixtures to prepare for replacements.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Independent Contractor
Self employed
Owings Mills, MD
- Managed daily operations of the business, including budgeting and financial reporting.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Estimated projects, procured materials and controlled costs to meet exact budget targets.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Coordinated shipping of products or services to customers in a timely manner.
- Stored, shared and created documents with Microsoft Word, Google Docs, and SharePoint.
- Worked with clients to review ideas from sketches to finalize concepts.
- Provided technical assistance to clients in using products or services.
- Maintained relationships with existing customers while seeking new ones.
Education
High School Diploma -
Harbor City Learning Center
Baltimore, MD06-1995
Skills
- Motivational Techniques
- Compliance Monitoring
- Scheduling Expertise
- Staff Monitoring
- Policy Enforcement
- Critical Thinking
- Regulatory Compliance
- Team Collaboration
- Organizational Abilities
References
References available upon request.
Timeline
Day Supervisor
Crs Facility Services
12.2017 - Current
Lead Porter
Red Coats Inc.
09.2010 - 12.2017
Technician/Installer
Nuecleus Group LLC
05.2003 - 09.2005
Installer
Solomons Computer Design
09.2001 - 10.2002
Independent Contractor
Self employed
High School Diploma -
Harbor City Learning Center
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