Marc Ruiz
South Gate,CA
Summary
Results-driven Account Manager with expertise in project management, cross-functional collaboration, and strategic account planning. Proven ability to manage multiple accounts while ensuring timely delivery of tailored solutions, driving increased profitability and customer satisfaction. Adept at working independently and collaboratively in fast-paced, deadline-driven environments. Capable of leading teams, streamlining processes, and resolving complex issues efficiently.
Overview
7
7
years of professional experience
Work History
Account Manager
TRG Fulfillment
Torrance
10.2021 - 10.2025
- Served as the main point of contact in matters relating to client issue resolution and needs.
- Managed multiple accounts simultaneously, while meeting deadlines to ensure strong customer relationships.
- Collaborated with cross-functional departments to develop tailored fulfillment solutions.
- Assist accounting with collections, invoicing, and billing reviews.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Produced key reports on account performance and growth opportunities for executive leadership.
- Provided freight quotes and coordinated LTL shipments.
Medical Records /Assistant Business Office Manager
Downey Post Acute
Downey
11.2018 - 02.2020
- Ensured confidentiality of sensitive medical information in compliance with HIPAA regulations.
- Reviewed incoming records for accuracy and completeness before filing.
- Managed filing systems to ensure orderly storage of documentation and records.
- Assisted the Business Office Manager in filing claims and authorizations for patients' insurance.
- Responded to requests from insurance companies for additional information related to claims processing.
- Contacted insurance companies to confirm and collect necessary checks for patients and the facility.
Education
Bachelor of Science - Business Administration And Management
California State Polytechnic University, Pomona
Pomona, CA05-2019
Skills
- Client relationship building and management
- Project management
- Invoicing and billing support
- Problem solving
- Attention to detail
- Microsoft Office Suite, Google Workspace
- Adaptability to fast-paced environments
- 3PL Systems expertise
- Strategic account planning
- Data Entry & analysis
- Cross-functional collaboration
- Quick learner
Affiliations
Cal Poly Pomona | Giving Day Campaign - Spring 2019
Designed a digital marketing plan to increase donor acquisition and raise $180k within 36 hours; work included storytelling through video content, emails, social media, and a unique landing page destination.
Designed a digital marketing plan to increase donor acquisition and raise $180k within 36 hours; work included storytelling through video content, emails, social media, and a unique landing page destination.
Timeline
Account Manager
TRG Fulfillment
10.2021 - 10.2025
Medical Records /Assistant Business Office Manager
Downey Post Acute
11.2018 - 02.2020
Bachelor of Science - Business Administration And Management
California State Polytechnic University, Pomona