Marc Sanchez
Bellevue,WA
Summary
Detail-oriented shelter support staff employee with 15+ years of experience in social services and crisis management. Proven expertise in conflict de-escalation, case management, and emergency response, ensuring a safe environment for clients. Skilled in administrative duties and client intake processes, with a strong background in providing support to individuals facing addiction and homelessness. Committed to enhancing operational procedures and fostering community relationships.
Responsible and reliable [Job Title] manages day-to-day reception duties, answering phones, fielding inquiries and responding to emails. Skilled at providing direct support in word processing, data entry and filing documents. Possesses strong problem-solving skills, attention to detail and capacity to multitask while meeting tight deadlines.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shelter Support Staff
Salvation Army
09.2024 - Current
- Scheduling and performing intakes
- De-escalate conflicts
- Update Wellsky and HMIS information
- Write case notes and maintenance request
- Provide phone support and perform administrative duties
- Monitored camera and residents
- Experience working with individuals with addictions and other issues
- Give referral to other organizations when necessary
- Respond to emergency situations in a timely manner
- Maintain daily shift logs and produce incident reports when necessary
- Make site inspections for possible hazards and violations to ensure a safe environment for clients and staff
- Attend team meetings provide useful insight and help initiate new procedures.
Shelter Monitor
Compass Housing Alliance
01.2024 - 09.2024
- Register and perform intakes
- Answer phone calls and provide appropriate information and referral
- Enter detailed logs of client behavior and conversations and issues alerts
- Make incident reports and recommend behavioral contracts with necessary
- Monitor security cameras and follow up on noises and complaints
- Complete walkthroughs and wellness checks
- Make sure common areas are properly supplied.
- Certified in CPR and First Aid.
Administrative Specialist II
King County Elections
03.2023 - 12.2023
- Process incoming mail
- Scanned forms for data entry
- Update voter registration records in a timely manner
- Review data and make corrections when needed
- Assist with election processes and procedures
- Worked with various programs and applications.
- Completed work in a timely manner.
- Verified that voters were still alive and currently living in King County.
Volunteer Peer Educator
SCORE
05.2007 - 02.2021
- Conducted outreach and developed relationships with low income, diverse backgrounds and individuals experiencing homelessness and substance abuse challenges
- Developed risk reduction plans for intravenous drug users
- Provided information and referral to public and private agencies
- Assistant individuals and communities to adopt healthy behaviors
- Provided case management resources to address housing and health issues
Education
Certified Massage Therapist (CMT) - Massage Therapy, Neuromuscular Massage, Clinical Sport Massage, Therapeutic Massage
Academy of Somatic Healing Arts
Norcross, GA06.1995
Associate's degree - Liberal Arts & Sciences
Seminole State College of Florida
Sanford, FL06.1991
Skills
- Typing
- Organizational skills
- Problem solving
- Client services
- Microsoft Office
- Attention to detail
- Intake
- Case management
- Customer service
- De-escalation Skills
- Communication skills
- Event logging
- Administrative Specialist
- Emergency management
- Social Work
- Time management
- First aid
- Interpersonal skills
- Crisis Intervention
- Crisis Management
- Check-ins
- Report generation
- Calendar management
- Confidentiality
- Proofreading
- Policy enforcement
- Clerical support
- Documentation
- Microsoft office
- Telephone assistance
- Support services
Certification
- Certified Massage Therapist, 06/01/95, Present, ASHA (Academy of Somatic Healing Arts), Decatur, GA
- CPR Certification
- First Aid Certification
- Certified Notary Public, 01/01/25, 01/31/29
Personal Information
Authorized To Work: US
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Shelter Support Staff
Salvation Army
09.2024 - Current
Shelter Monitor
Compass Housing Alliance
01.2024 - 09.2024
Administrative Specialist II
King County Elections
03.2023 - 12.2023
Volunteer Peer Educator
SCORE
05.2007 - 02.2021
Associate's degree - Liberal Arts & Sciences
Seminole State College of Florida
Certified Massage Therapist (CMT) - Massage Therapy, Neuromuscular Massage, Clinical Sport Massage, Therapeutic Massage
Academy of Somatic Healing Arts
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