Marc Santoyo
Granada Hills,CA
Summary
Dynamic Electrical Technician with a proven track record at Powerful Electric Inc, excelling in electrical troubleshooting and installation. A collaborative team player, I mentor junior technicians and implement preventive maintenance strategies, enhancing service reliability. Highly adaptable and coachable, I thrive in fast-paced environments, consistently improving operational efficiency as well as prioritizing customer service
Overview
7
7
years of professional experience
Work History
Electrical Technician
Powerful Electric Inc
Culver City
08.2024 - Current
- Conducted electrical system troubleshooting and repairs for residential and commercial clients.
- Installed, maintained, and upgraded electrical wiring and equipment according to safety standards.
- Collaborated with team members to enhance operational efficiency in project execution.
- Mentored junior technicians in best practices for installation and maintenance tasks.
- Implemented preventive maintenance schedules to reduce downtime and improve service reliability.
- Assisted in the design of new electrical systems tailored to customer specifications.
Associate
Home Depot
Woodland Hills, CA
08.2023 - 07.2024
- Supported client communication efforts, fostering positive relationships through prompt responses and follow-ups.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Associate
In N Out Burger
Woodland Hills, CA
12.2018 - 01.2022
- Assisted in daily operations by supporting team members with routine tasks and administrative duties.
- Collaborated with colleagues to ensure timely completion of projects and adherence to deadlines.
- Maintained organized documentation, contributing to efficient workflow management and record-keeping.
- Conducted research on industry trends, providing insights to enhance decision-making processes.
- Participated in team meetings, sharing ideas and feedback to improve operational efficiency.
- Learned and utilized company software tools for task management and reporting purposes.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced work environment.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
High School Diploma -
El Camino Real Charter High School
Woodland Hills Journeyman Certificate - Electrical, Electronics And Communications Engineering
Electrical Training Institute
Commerce Skills
Electrical troubleshooting
Installation and repair specialist
Team player
User training
Manual dexterity
Very Coachable
Extremely fast learner and very adaptive
Languages
Spanish
Professional Working
Timeline
Electrical Technician
Powerful Electric Inc
08.2024 - Current
Associate
Home Depot
08.2023 - 07.2024
Associate
In N Out Burger
12.2018 - 01.2022
High School Diploma -
El Camino Real Charter High School
Journeyman Certificate - Electrical, Electronics And Communications Engineering
Electrical Training Institute