Marc Santoyo
Granada Hills,CA
Summary
Dynamic Electrical Technician with a proven track record at Powerful Electric Inc, excelling in electrical troubleshooting and installation. A collaborative team player, I mentor junior technicians and implement preventive maintenance strategies, enhancing service reliability. Highly adaptable and coachable, I thrive in fast-paced environments, consistently improving operational efficiency as well as prioritizing customer service
Overview
7
7
years of professional experience
Work History
Electrical Technician
Powerful Electric Inc
08.2024 - Current
- Conducted electrical system troubleshooting and repairs for residential and commercial clients.
- Installed, maintained, and upgraded electrical wiring and equipment according to safety standards.
- Collaborated with team members to enhance operational efficiency in project execution.
- Mentored junior technicians in best practices for installation and maintenance tasks.
- Implemented preventive maintenance schedules to reduce downtime and improve service reliability.
- Assisted in the design of new electrical systems tailored to customer specifications.
Associate
Home Depot
08.2023 - 07.2024
- Supported client communication efforts, fostering positive relationships through prompt responses and follow-ups.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Associate
In N Out Burger
12.2018 - 01.2022
- Assisted in daily operations by supporting team members with routine tasks and administrative duties.
- Collaborated with colleagues to ensure timely completion of projects and adherence to deadlines.
- Maintained organized documentation, contributing to efficient workflow management and record-keeping.
- Conducted research on industry trends, providing insights to enhance decision-making processes.
- Participated in team meetings, sharing ideas and feedback to improve operational efficiency.
- Learned and utilized company software tools for task management and reporting purposes.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced work environment.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
High School Diploma -
El Camino Real Charter High School
Woodland Hills Journeyman Certificate - Electrical, Electronics And Communications Engineering
Electrical Training Institute
Commerce Skills
Electrical troubleshooting
Languages
Spanish
Professional Working
Timeline
Electrical Technician
Powerful Electric Inc
08.2024 - Current
Associate
Home Depot
08.2023 - 07.2024
Associate
In N Out Burger
12.2018 - 01.2022
High School Diploma -
El Camino Real Charter High School
Journeyman Certificate - Electrical, Electronics And Communications Engineering
Electrical Training Institute