Marc Schlags
Gastonia,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Commercial Pest Control Technician
Orkin Pest Control
Hickory, NC
05.2023 - Current
- Monitored traps set up at customer locations to track activity levels.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
- Disposed of dead pests according to local laws and regulations.
- Provided detailed reports on all activities completed during a shift.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Met with customers at residences and places of business to check on pest and rodent situations.
- Installed baits, traps, dusts, aerosols, and other pest control materials in residential and commercial locations.
- Utilized appropriate protective gear and equipment during application.
- Provided customers with information about proper sanitation procedures to help prevent future infestations.
- Responded promptly to customer inquiries regarding pest control issues or concerns.
- Recognized for consistent quality service and efficiency.
- Identified sources of infestation by inspecting attics, basements, crawl spaces, and other areas.
- Adhered strictly to safety guidelines while handling hazardous chemicals.
- Applied insecticides as necessary to eliminate existing pest problems or prevent future infestations.
Assistant Store Manager
Bed Bath & Beyond
Gastonia , NC
01.2017 - 01.2023
- Sales/service
- Assisted in the execution of the store’s daily sale goals
- Beyond orders – online store orders Email capture, Credit Card Applications and Beyond+ Leading the associates with tasks/projects on a daily basis
- Driving customer service during “power hours”
- Varies day to day
- Implement BBB’s customer incentives and loyalty programs
- BBB Credit Card Beyond+ Review the daily action plans, calendar tasks and trainings to assure all associates are aware of any upcoming specials for our customers to know about
- Track UPT’s, Conversion, Cart Size ($) and properly communicate these numbers to all team members
- Operations Pulling CDS, BOPIS and SDD from Manhattan Software
- Responsible for setting signs and displays for our customers
- Setup a safe and healthy working environment every day for all associates and customers
- Successfully completing all trucks prior to “power hours”
- Responsible for opening and closing store
- Draw tills Deposits Cash/outs Key turns Empathize with customers and provide above and beyond customer service
- Review isle map and store specs
- Continuously walk the sales floor during LOD shift assuring all customer service needs are met.
Customer Service Manager
Bed Bath & Beyond
Boynton Beach, FL
01.2017 - 08.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Organized client contracts, records and reports to strengthen traceability.
- Monitored phone calls to provide feedback and coaching.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
PR and Event Manager
The Beacon Council
Miami, FL
01.2013 - 01.2016
- Fundraising Exceeded goals of sponsorship/member investor dues of an estimated $250,000.000 each year Conduct calls/emails to over 100 potential and current clients daily; attempting to create opportunities and relationships to showcase services Orchestrated 3-5 weekly conference calls and daily face to face interaction with potential sponsors/donors to build awareness on the local sustainability initiatives; membership, sponsor opportunities and investors Public Relations Cultivate weekly newsletters through constant contact; distribute more than 16,000 companies updates on membership values, information on local/state economy, investor highlight stories and commercial real estate listings throughout Miami-Dade County Maintain relationships with County Commissioners and coordinate 12 small business workshops; showcases state and county incentives, provided tools in learning how to operate a small business and building a relationship between the public and private sectors Marketing Assisted with the design of print ads and logos for more than 10 yearly events, missions and trade shows; resulting in a 10% increase in brand recognition and attendance Collaborated with the media coordinator in contacting television and radio stations and creating a promotional package valued at $10,000, that included special event ads, include anchor and radio hosts at all events to be emcees and highlight special announcements Create more than 50 presentations for over 50 industry targeted committee meetings, Executive and Board of Directors meetings and over 10 special events
- Event Management Manage a team of 30 people and implementing guidelines to direct staff; provide all parties with an attendee list prior to the event and use this as leverage to engage targeted individuals on becoming a part of the sustainability effort for Miami-Dade County Conduct feasibility studies on various kinds of events/marketing opportunities; research venues, guest speakers, client relations, client development and potential company projects to enhance the event experience Accountable for more than 10 yearly events; including Annual Meeting lunch meeting, Key Ceremony, Beacon Awards, One Community One Goal Report to the Community, 6 Access Breakfast Series and New Leaders Taskforce Why Miami?
Education
B.S. - Hospitality Management
Johnson & Wales University
Skills
- More than 10 years of experience in Sales, Service & Operations, Fundraising, Public Relations, Marketing and Event Management
- Proficiency in JDA, MySource, Shopper Tracker, Salesforce, Microsoft Office, Macintosh platforms and software
- Professional and dedicated work ethic
- Strong relationship builder in local communities current and future relations
- Solid communication and interaction skills
- Service Sales
- Data Entry
- Pest Control Treatments
- Reports and Documentation
- Dedicated and Driven
Company Work History
- Bed Bath & Beyond, Customer Service Manager, Boynton Beach, FL, 01/01/17, Current
- South Florida Fairgrounds and Expositions Center, Event Expo Supervisor, West Palm Beach, FL, 01/01/12, 01/01/13
- Central Palm Beach Chamber of Commerce, Special Events Coordinator, Wellington, FL, 01/01/10, 01/01/12
- Lake Worth Chamber of Commerce, Sales Associate & Events Manager, Lake Worth, FL, 01/01/05, 01/01/10
Timeline
Commercial Pest Control Technician
Orkin Pest Control
05.2023 - Current
Assistant Store Manager
Bed Bath & Beyond
01.2017 - 01.2023
Customer Service Manager
Bed Bath & Beyond
01.2017 - 08.2022
PR and Event Manager
The Beacon Council
01.2013 - 01.2016
B.S. - Hospitality Management
Johnson & Wales University
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