Summary
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Marc Schwering

O'Fallon,MO

Summary

Dedicated Account Manager with over 15 years of expertise in cultivating national client relationships, coordinating large-scale event production, and providing exceptional service across live events, healthcare, and retail. Proven ability to lead cross-functional teams, optimize operations, and exceed client expectations through data-driven strategies, and high-impact execution.

Work History

Client Analyst

UnitedHealth Group (formerly Change Healthcare)
  • Supported healthcare payer clients with clinical application needs through timely, accurate, and knowledgeable remote assistance.
  • Participated in cross-functional consultations to reduce processing errors and optimize streamlined print service operations.
  • Streamlined print service operations across multiple payer platforms, reducing turnaround time, and improving service reliability.
  • Diagnosed and resolved complex technical and operational issues, ensuring compliance with HIPAA and industry regulations.
  • Executed high-impact projects requiring deep analytical and problem-solving skills, contributing to operational efficiency.
  • Collaborated with internal stakeholders and client IT teams to identify system gaps and implement improvements, enhancing workflow efficiency and client trust.

Customer Service Associate

The Home Depot
  • Resolved customer inquiries and product issues
  • Guided customers in locating and selecting appropriate products
  • Handled complaints and complex service issues professionally, through active listening and solution-focused support.
  • Utilized point-of-sale and internal systems to process transactions, returns, and exchanges in compliance with store policies.
  • Contributed to a team environment focused on continuous improvement and customer loyalty

National Account Sales Executive

Swank Audio Visuals, Inc.
  • Managed a portfolio of high-volume national accounts, employing strategic sales initiatives and personalized client service.
  • Directed end-to-end production for live corporate and hospitality events, overseeing technical execution, staff coordination, and on-site logistics.
  • Oversaw and optimized a $500K audiovisual inventory, reducing equipment loss, and improving operational efficiency through systemized tracking and the implementation of proactive maintenance protocols.
  • Led multidisciplinary teams, including union and non-union crews, ensuring compliance with labor guidelines, and optimizing collaboration for show execution.
  • Designed and presented customized audiovisual solutions to meet each client’s unique vision and budget goals, increasing client retention.
  • Strengthened client retention through relationship-based account management, resulting in increased repeat business and multi-year contract renewals.
  • Collaborated with hotel management, corporate planners, and technical vendors to improve service offerings, enhance event quality, and exceed client satisfaction.

Education

Bachelor of Arts - Mass Communication

Lindenwood University
St. Charles, Missouri

Skills

  • National & key account management
  • Event production & logistics
  • Team leadership
  • Technical & AV operations
  • Communication skills
  • Client retention & growth
  • Inventory & resource management
  • CRM and workflow optimization
  • Conflict resolution
  • Budget and contract negotiation

Affiliations

  • Soccer
  • Scuba diving
  • Photography
  • Spending time with family

References

References available upon request.

Timeline

Client Analyst

UnitedHealth Group (formerly Change Healthcare)

Customer Service Associate

The Home Depot

National Account Sales Executive

Swank Audio Visuals, Inc.

Bachelor of Arts - Mass Communication

Lindenwood University

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Marc Schwering