Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARC SEMOU

Gaithersburg,MD

Summary

Highly organized and people-focused sales professional with hands-on experience in senior living sales, move-in coordination, and outreach. Skilled in managing the full resident onboarding process—from collecting and processing medical, legal, and financial documentation to coordinating logistics with internal teams and external partners. Proven ability to build strong professional networks through consistent outreach, event planning, and strategic partnerships with healthcare providers and community organizations. Recognized for creating smooth transitions for new residents while driving occupancy and community engagement.

Overview

4
4
years of professional experience

Work History

Community Sales Associate

Brightview Senior Living
10.2022 - 05.2025
  • Collaborated with prospective residents and families to collect medical, legal, and financial documents prior to move-in.
  • Entered data into CRM systems and routed files to the appropriate departments for processing.
  • Drafted lease agreements and coordinated signings with residents and executive leadership.
  • Partnered with healthcare professionals to obtain health histories, immunizations, MOLST forms, therapy orders, and more.
  • Ensured apartments met cleanliness and safety standards through inspections and coordination with maintenance and housekeeping teams.
  • Created and executed personalized move-in plans in partnership with move management services.
  • Conducted weekly outreach to medical offices, rehab centers, and assisted living communities to promote Brightview.
  • Built referral pipelines through virtual networking with social workers, realtors, and service agencies.
  • Planned and hosted community tours and promotional events to drive leads and occupancy.
  • Represented the company at networking functions and professional mixers.


Sales & Marketing Representative

Presidential Exteriors
04.2022 - 10.2022
  • Utilized consultative selling techniques to identify homeowner needs, tailor product recommendations, and effectively overcome objections.
  • Leveraged persuasive communication and structured sales scripts to present and sell high-quality exterior home improvement solutions, including roofing, siding, windows, and doors.
  • Maintained high client satisfaction ratings through professional, solution-oriented service and follow-up, contributing to strong customer retention and referrals.
  • Participated in advanced sales and product training sessions to enhance industry knowledge, boost confidence in product delivery, and improve overall sales performance.
  • Collaborated with marketing and canvassing teams to drive lead generation efforts and support regional sales campaigns.

Guest Service Specialist

Hampton Inn by Hilton
02.2022 - 10.2022
  • Oversaw fast-paced front desk operations and guests’ needs at a busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Ran reports detailing daily guest numbers, accounting expenses and income, and room service usage.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Successfully handled customer inquiries and complaints in a timely and professional manner.
  • Increased guest return rates by promoting a loyalty program that rewarded frequent stays.

Guest Service Rep / Front Desk Supervisor

Extended Stay America
07.2021 - 02.2022
  • Oversaw daily operations of the front desk staff, ensuring all associates strive to exceed customer expectations and that all tasks were complete.
  • Resolved and responded to all guest inquiries, concerns, or complaints in a timely and professional manner.
  • Managed guests’ check-in and check-out procedures, providing information on numerous services within the hotel.
  • Assigned and managed housekeeping and maintenance daily duties.
  • Performed daily inspections on rooms and overall property, making sure they aligned with company standards.
  • Handled payment processing, card transactions, and bills with excellent accuracy levels.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.

Education

Associate - Food & Beverage Management

Montgomery College

Hospitality Management -

University of Maryland Eastern Shore

GED -

Gaithersburg High School

Skills

  • Senior Living Sales & Admissions
  • CRM/Data Entry
  • Customer Service & Family Support
  • Networking & Relationship Development
  • Marketing and Advertising
  • Outreach & Community Engagement
  • Event Planning & Promotion

Languages

English
French

Timeline

Community Sales Associate

Brightview Senior Living
10.2022 - 05.2025

Sales & Marketing Representative

Presidential Exteriors
04.2022 - 10.2022

Guest Service Specialist

Hampton Inn by Hilton
02.2022 - 10.2022

Guest Service Rep / Front Desk Supervisor

Extended Stay America
07.2021 - 02.2022

Hospitality Management -

University of Maryland Eastern Shore

GED -

Gaithersburg High School

Associate - Food & Beverage Management

Montgomery College

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MARC SEMOU