Marc Silva
Helotes
Summary
Team orientated retail cashier with a proven track record in enhancing customer satisfaction and streamlining transactions, demonstrated during tenure at HEB Grocery Store. Excelled in critical thinking and customer service, significantly improving conflict resolution and efficiency. Skilled in both advising and basic math, adept at fostering positive environments and achieving loss prevention goals.
Overview
8
8
years of professional experience
Work History
Heb Checker
HEB Grocery Store
08.2020 - Current
- Processed both cash and card purchases and returns.
- Performed checks to determine most accurate pricing.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Identified produce items and input corresponding PLU codes.
- Assisted with unloading customer carts onto conveyor belt.
- Directed customers on methods to obtain refunds, returns and exchanges.
- Checked personal identifications during alcohol and tobacco sales.
Barista
Starbucks
06.2019 - 03.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
YMCA Referee
YMCA
09.2016 - 05.2019
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Gained knowledge and experience working with children in educational setting.
- Planned and delivered numerous activities and special events.
Education
Associate of Science - Cyber Security
Northwest Vista College
San Antonio, TX05.2024
High School Diploma -
Taft High School
San Antonio, TX06.2019
Skills
- Reading Comprehension
- Loss Prevention Goals Monitoring
- Critical Thinking
- Customer Service
- Money handling
- Microsoft Office,,Chrome
- Time Management
- Customer Service and Assistance
- Advising and Coaching
- Customer Complaint Resolution
- Great Work Ethic
- Cooperative Attitude
Accomplishments
- Trained and mentored 3 employees
- .Received Self Check out partner of the month.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Hobbies
- Self taught guitar player and have played for a number of years.
- Accomplished power lifter of 3 years.
- Have a love for building and a great interest about computers.
- Recreational sport of spikeball and pickle ball.
- Outdoors men
Timeline
Heb Checker
HEB Grocery Store
08.2020 - Current
Barista
Starbucks
06.2019 - 03.2021
YMCA Referee
YMCA
09.2016 - 05.2019
Associate of Science - Cyber Security
Northwest Vista College
High School Diploma -
Taft High School