Marc J. Smith
Lawrenceville,GA
Summary
Results oriented , dynamic, and engaging professional in the field of sales. A hunter with proven record of increasing revenue, surpassing quota, and improving departmental productivity. Motivational leader, supportive collaborator, excellent in training, and mentoring staff. Proficient in redesigning the process as necessary to increase efficiency, and affordability to ensure organizational goals are consistently met or surpassed.
Overview
17
17
years of professional experience
Work History
Credit Administrator
Northpoint Commercial Finance
Alpharetta , GA
2023.02 - Current
- Worked with management to evaluate credit strategies and develop improvements.
- Managed reporting, documentation and recordkeeping requirements for department.
- Evaluated business practices and loan procedures to assess risk and develop mitigation plans to protect business operations and assets.
- Resolved problems and maintained positive cash position, achieving recognition across organization for having insight, due diligence and precision skills.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Compiled data and analyzed latest trends, identifying risks preventatively.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
Consumer /Small Business Banker
Bank of America
Kennesaw , GA
2020.07 - 2022.12
- Responsible for maintaining effective business relationships with clients while ensuring optimal customer service level
- Supports customer retention
- Identifies client’s banking needs and recommends appropriate bank products and services
- Manages all electronic banking systems, including ATMs and online banking services for an institution
- Setting up new accounts, communicating with clients to solve inquiries
- Overseeing all transactions, performing data entry
- Help in processing client’s deposits, cashing checks, and issuing official checks
- Ensures that the bank complies with government regulations and standards.
- Opened these consumer accounts: checking , savings, CD's, HELOC, Lines of credit, Credit cards accounts.
- Developed and maintained relationships with small business owners to understand their financial needs.
- Collaborated with internal departments such as compliance or legal teams regarding any regulatory issues associated with lending activities.
- Consulted with small business customers to determine needs and means and propose personalized banking solutions.
- Handled client deposits
- Performed special services for customers, ordering bank cards and checks.
- Prospected new clients and new accounts for the bank
Regional Account Manager
Modern Tektronix Assembly Inc
Euless , TX
2017.04 - 2020.07
- Participated in trade shows, conferences, and other events to promote brand awareness in the region.
- Developed relationships with key decision makers at target accounts to gain new business opportunities.
- Created presentations to demonstrate product features and benefits to potential customers.
- Uses CRM database and continuously improves operational workflow.
- Develops and implements action plans, productivity, and efficiency procedures.
- Ensures customer satisfaction.
- Performs sales and budget forecast.
- Manages trade promotions using publishing, tracking, and evaluation methods to monitor spending and ROI.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
- Account management.
Store Manager
AT&T
Dallas , TX
2015.03 - 2017.04
- Supervised and coordinated operations of sales floor, including merchandising door, and window displays
- Provided essential customer assistance, including matching wholesaler and contractor needs with products
- Provided training and mentorship to staff, including setting KPIs and evaluating performance
- Developed and implemented sales manager program
- Created a culture of accountability and productivity.
- Established customer service standards and monitored staff compliance.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Senior Sales Consultant
Centennial Homes, Inc
Dickinson , ND
2014.01 - 2015.01
- Reviewed and wrote sales contracts
- Maintains legal, company, and SLA compliance
- Developed and executed presentations
- Demonstration of construction materials
- Assisted with design of both interior and exterior software.
- Developed and implemented sales strategies to increase customer satisfaction.
- Developed strong product knowledge to better advise customers about solutions for their needs.
- Maintained an up-to-date database of leads, customers and prospects utilizing CRM tools.
- Coached junior sales consultants on best practices for generating leads, negotiating deals and closing sales.
- Crafted new business presentations connecting product highlights with solutions to common customer needs.
- Managed account portfolio with $2.2million in sales, maintaining consistent client interaction and resolving issues to drive continued success.
- Account management
Education
S Lean Workplace -
Georgia Tech University
Some College (No Degree) - English
United States Navy, University of North Florida
Jacksonville, FLSkills
- Performance Improvements
- Authorizations Knowledge
- Client Relationship Management
- Risk Assessments
- Research and Due Diligence
- Sales Expertise
- Contract Negotiation
- Business Development
- Lead Development
- Account Management
- Territory Management
- Customer Relationships
- CRM Software
- Credit Analysis
- Banking Regulations
- People Skills
- Customer Service
- Relationship Building
- Critical Thinking
- Reliable & Trustworthy
- Planning & Organizing
- Sales Development
Timeline
Credit Administrator
Northpoint Commercial Finance
2023.02 - Current
Consumer /Small Business Banker
Bank of America
2020.07 - 2022.12
Regional Account Manager
Modern Tektronix Assembly Inc
2017.04 - 2020.07
Store Manager
AT&T
2015.03 - 2017.04
Senior Sales Consultant
Centennial Homes, Inc
2014.01 - 2015.01
S Lean Workplace -
Georgia Tech University
Some College (No Degree) - English
United States Navy, University of North Florida
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