Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
MARC Smith

MARC Smith

vitadepot@yahoo.com 7062063119
Loganville,GA

Summary

Results oriented , dynamic, and engaging professional in the field of sales. A hunter with proven record of increasing revenue, surpassing quota, and improving departmental productivity. Motivational leader, supportive collaborator, excellent in training, and mentoring staff. Proficient in redesigning the process as necessary to increase efficiency, and affordability to ensure organizational goals are consistently met or surpassed.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Senior Sales Associate

Biocide Labs
Dawsonville, Georgia
11.2023 - Current
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.

Credit Administrator

Northpoint Commercial Finance
Alpharetta, GA
02.2023 - 10.2023
  • Worked with management to evaluate credit strategies and develop improvements.
  • Managed reporting, documentation and recordkeeping requirements for department.
  • Evaluated business practices and loan procedures to assess risk and develop mitigation plans to protect business operations and assets.
  • Resolved problems and maintained positive cash position, achieving recognition across organization for having insight, due diligence and precision skills.
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Compiled data and analyzed latest trends, identifying risks preventatively.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.

Consumer /Small Business Banker

Bank of America
Kennesaw, GA
07.2020 - 12.2022
  • Responsible for maintaining effective business relationships with clients while ensuring optimal customer service level
  • Supports customer retention
  • Identifies client’s banking needs and recommends appropriate bank products and services
  • Manages all electronic banking systems, including ATMs and online banking services for an institution
  • Setting up new accounts, communicating with clients to solve inquiries
  • Overseeing all transactions, performing data entry
  • Help in processing client’s deposits, cashing checks, and issuing official checks
  • Ensures that the bank complies with government regulations and standards.
  • Opened these consumer accounts: checking , savings, CD's, HELOC, Lines of credit, Credit cards accounts.
  • Developed and maintained relationships with small business owners to understand their financial needs.
  • Collaborated with internal departments such as compliance or legal teams regarding any regulatory issues associated with lending activities.
  • Consulted with small business customers to determine needs and means and propose personalized banking solutions.
  • Handled client deposits
  • Performed special services for customers, ordering bank cards and checks.
  • Prospected new clients and new accounts for the bank

Regional Account Manager

Modern Tektronix Assembly Inc
Euless, TX
04.2017 - 07.2020
  • Participated in trade shows, conferences, and other events to promote brand awareness in the region.
  • Developed relationships with key decision makers at target accounts to gain new business opportunities.
  • Created presentations to demonstrate product features and benefits to potential customers.
  • Uses CRM database and continuously improves operational workflow.
  • Develops and implements action plans, productivity, and efficiency procedures.
  • Ensures customer satisfaction.
  • Performs sales and budget forecast.
  • Manages trade promotions using publishing, tracking, and evaluation methods to monitor spending and ROI.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
  • Account management.

Store Manager

AT&T
Dallas, TX
03.2015 - 04.2017
  • Supervised and coordinated operations of sales floor, including merchandising door, and window displays
  • Provided essential customer assistance, including matching wholesaler and contractor needs with products
  • Provided training and mentorship to staff, including setting KPIs and evaluating performance
  • Developed and implemented sales manager program
  • Created a culture of accountability and productivity.
  • Established customer service standards and monitored staff compliance.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Senior Sales Consultant

Centennial Homes, Inc
Dickinson, ND
01.2014 - 01.2015
  • Reviewed and wrote sales contracts
  • Maintains legal, company, and SLA compliance
  • Developed and executed presentations
  • Demonstration of construction materials
  • Assisted with design of both interior and exterior software.
  • Developed and implemented sales strategies to increase customer satisfaction.
  • Developed strong product knowledge to better advise customers about solutions for their needs.
  • Maintained an up-to-date database of leads, customers and prospects utilizing CRM tools.
  • Coached junior sales consultants on best practices for generating leads, negotiating deals and closing sales.
  • Crafted new business presentations connecting product highlights with solutions to common customer needs.
  • Managed account portfolio with $2.2million in sales, maintaining consistent client interaction and resolving issues to drive continued success.
  • Account management

Education

No Degree - 5s Lean

Georgia Tech University
Atlanta, GA
05.2006 - 06.2006

Associate of Arts - English

United States Navy, University of North Florida
Jacksonville, FL
03.1985 - 06.1987

Skills

  • Performance Improvements
  • Authorizations Knowledge
  • Client Relationship Management
  • Risk Assessments
  • Research and Due Diligence
  • Sales Expertise
  • Contract Negotiation
  • Business Development
  • Lead Development
  • Account Management
  • Territory Management
  • Customer Relationships
  • CRM Software
  • Credit Analysis
  • Banking Regulations
  • People Skills
  • Customer Service
  • Relationship Building
  • Critical Thinking
  • Reliable & Trustworthy
  • Planning & Organizing
  • Sales Development

Work Preference

Work Type

Full TimeContract WorkGig Work

Location Preference

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid sick leave401k matchWork from home option

Timeline

Senior Sales Associate

Biocide Labs
11.2023 - Current

Credit Administrator

Northpoint Commercial Finance
02.2023 - 10.2023

Consumer /Small Business Banker

Bank of America
07.2020 - 12.2022

Regional Account Manager

Modern Tektronix Assembly Inc
04.2017 - 07.2020

Store Manager

AT&T
03.2015 - 04.2017

Senior Sales Consultant

Centennial Homes, Inc
01.2014 - 01.2015

No Degree - 5s Lean

Georgia Tech University
05.2006 - 06.2006

Associate of Arts - English

United States Navy, University of North Florida
03.1985 - 06.1987

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MARC Smithvitadepot@yahoo.com 7062063119