Marc Souza
Honolulu,HI
Summary
Tested and wired up closers in the field. Used fiber splicing machines and test equipment. Hung fiber cables in the field.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Fiber Optic Technician
Henkles & McCoy
08.2017 - 01.2024
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
- Stayed current with industry advancements through ongoing professional development and training in fiber optic technology.
- Assisted in the design and implementation of custom fiber optic solutions to meet unique client needs.
Technician
Access Lifts Of Hawaii
08.2015 - 08.2017
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Addressed routine equipment maintenance according to established schedule.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Satellite Installation Technician
DIRECTV
02.2013 - 08.2015
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Ensured timely completion of projects by managing work schedules effectively.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
- Contributed to company growth by consistently meeting or exceeding monthly installation targets.
- Conducted regular maintenance checks on satellite systems, ensuring consistent reliability for customers.
- Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
- Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
Cable Installation Technician
Oceanic Time Warner Cable
02.2004 - 10.2012
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
- Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
- Contributed to team productivity by collaborating with colleagues on complex installation projects, sharing knowledge, and assisting with problemsolving.
- Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties promptly.
- Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
- Conducted thorough site surveys before installations to identify potential challenges or hazards that could affect project success or safety.
- Stayed up-to-date on industry advancements in order to offer informed recommendations for system upgrades or new product offerings.
- Maintained accurate records of completed jobs, including work orders, inventory reports, and customer feedback forms for quality assurance purposes.
- Ensured prompt resolution of any post-installation issues by following up with customers after service completion to confirm satisfaction levels were met or exceeded expectations.
- Optimized installation routes using GPS technology to minimize travel time between jobs while maintaining adherence to appointment schedules.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
- Maintained strong relationships with local building management teams to facilitate seamless access for cable installations and repairs.
- Provided valuable input during team meetings by sharing ideas on process improvements and ways to elevate the overall customer experience.
- Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Repaired and updated equipment to conform to company-wide standards.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
Electrical Technician
Henkles & McCoy
10.2002 - 02.2004
- Enhanced system efficiency by performing routine maintenance on electrical equipment and systems.
- Reduced downtime by troubleshooting and repairing faulty electrical components promptly.
- Improved energy consumption by conducting regular energy audits and implementing recommendations.
- Streamlined workflow with meticulous cable management, ensuring safe and organized workspaces.
Electrical Technician
Ohana Telecommunications
04.1999 - 10.2002
- Enhanced system efficiency by performing routine maintenance on electrical equipment and systems.
- Reduced downtime by troubleshooting and repairing faulty electrical components promptly.
- Improved energy consumption by conducting regular energy audits and implementing recommendations.
- Streamlined workflow with meticulous cable management, ensuring safe and organized workspaces.
- Collaborated with cross-functional teams to complete complex projects within deadlines.
- Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
- Safeguarded personnel and equipment by adhering to strict safety protocols during all tasks.
- Conducted comprehensive inspections of electrical systems to identify potential issues before they escalated.
Cargo Specialist
Aloha Airlines
02.1995 - 04.1999
- Increased efficiency in cargo handling by implementing streamlined processes and procedures.
- Facilitated timely delivery of cargo by coordinating with transportation partners and monitoring shipment statuses.
- Reduced damage to goods by ensuring proper packaging, labeling, and storage techniques were followed.
- Ensured accurate inventory management through meticulous record-keeping and regular audits.
- Maintained strong relationships with clients by providing exceptional customer service and addressing any concerns promptly.
- Optimized warehouse space utilization by reorganizing storage layouts and implementing effective shelving systems.
- Trained new team members on company protocols, safety guidelines, and best practices in cargo handling.
- Managed complex logistics operations to ensure smooth flow of goods from suppliers to end customers.
- Negotiated favorable contracts with shipping providers, resulting in cost savings without compromising on quality or timeliness of deliveries.
- Implemented safety measures that reduced workplace accidents while maintaining a high level of productivity among staff members.
Lighting Technician
Playboy Club
05.1994 - 01.1995
- Enhanced audience experience by designing and implementing high-quality lighting setups for various productions.
- Collaborated with directors and producers to develop visually stunning lighting concepts, elevating overall production quality.
- Streamlined lighting setup process by maintaining organized equipment inventory and thorough documentation of layouts.
- Reduced energy consumption in venues by incorporating LED fixtures and sustainable practices into lighting designs.
- Ensured safety during performances by conducting regular inspections and maintenance of all lighting equipment.
- Mentored junior technicians, fostering a supportive environment for professional growth within the team.
Munitions Systems Specialist
Hawaii Air National Guard
01.1986 - 01.1995
- Enhanced munitions safety by conducting thorough inspections and maintenance of weapons systems.
- Streamlined inventory management for efficient munitions storage and retrieval, reducing wasted time and resources.
- Ensured accurate record-keeping by diligently updating logs for munitions transactions, maintenance, and disposal.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and adherence to safety regulations.
- Assisted in the development of training materials for new Munitions Systems Specialists, fostering strong knowledge retention among trainees.
- Conducted daily briefings on safety procedures, ensuring a secure working environment for all personnel involved.
- Completed timely equipment repairs by troubleshooting technical issues and replacing faulty components when necessary.
Elevator Mechanic Helper
Otis Elevator Company
06.1987 - 05.1994
- Improved elevator functionality by assisting with routine maintenance and repair tasks.
- Supported senior mechanics in troubleshooting complex issues, resulting in timely repairs and minimal downtime.
- Enhanced customer satisfaction by promptly addressing complaints and resolving elevator malfunctions.
- Collaborated with team members to complete large-scale elevator installation projects on schedule.
- Adhered to strict safety protocols during all tasks, reducing workplace accidents and promoting a safe working environment.
- Assisted with inventory management, ordering parts as needed to maintain optimal stock levels for efficient job completion.
- Maintained detailed records of completed work orders, ensuring accurate documentation for future reference.
Education
Fiber Technician Journeymen - Fiber Optic Splicing Journeymen
1186 Union
Honolulu, HI05.2009
Cable Electrician Journeyman - Cable Installation Journeymen
1186 Union
Honolulu, HI05.2008
Computer and Information Sciences
Windward Community College
Kaneohe, HI08.1989
High School Diploma -
James B Castle High
Kaneohe, HI05.1986
Skills
- Wireless Communications
- Inventory Management
- Network Optimization
- Wavelength Division Multiplexing
- Fault Isolation
- Performance Monitoring
- Fiber Splicing Expertise
- Connector Inspection
- Fiber Optic Standards
- Fiber Optic Cleaning
- Loss Testing
- Ethernet Networking
Certification
Microsoft Office Certificate May 1989
Electrician 1186 Journeymen Low Voltage 2008
Fiber Optics 1186 Journeymen 2009
Timeline
Fiber Optic Technician
Henkles & McCoy
08.2017 - 01.2024
Technician
Access Lifts Of Hawaii
08.2015 - 08.2017
Satellite Installation Technician
DIRECTV
02.2013 - 08.2015
Cable Installation Technician
Oceanic Time Warner Cable
02.2004 - 10.2012
Electrical Technician
Henkles & McCoy
10.2002 - 02.2004
Electrical Technician
Ohana Telecommunications
04.1999 - 10.2002
Cargo Specialist
Aloha Airlines
02.1995 - 04.1999
Lighting Technician
Playboy Club
05.1994 - 01.1995
Elevator Mechanic Helper
Otis Elevator Company
06.1987 - 05.1994
Munitions Systems Specialist
Hawaii Air National Guard
01.1986 - 01.1995
Fiber Technician Journeymen - Fiber Optic Splicing Journeymen
1186 Union
Cable Electrician Journeyman - Cable Installation Journeymen
1186 Union
Computer and Information Sciences
Windward Community College
High School Diploma -
James B Castle High
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