Marc Sproat

• Used remote login tools to assist clients with technical and product questions.
• Assisted Coworkers with their Tickets while working on Individual Tasks at Hand
• Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Oversaw daily performance of computer systems.
• Assisted the user with VDI-related issues through Citrix Workspace.
• Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
• Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.

• Assisted customers with computer systems, hardware, and software
• Utilized Service Now ticketing software for supporting Clients, Users, and Agents
• Strong Costumer service skills required, when Diagnosing, Troubleshooting, and Fixing issues for Caller

• Affectively Used Microsoft Azure, Active Directory, Citrix Workspace, and Our Knowledge Base to Troubleshoot and Resolve Problems

• Assisted Doctors, Nurses, and Employee's With a Multitude of Computer related Issues.

• Utilized Cherwell Service ticketing software for supporting Clients, and Users

• Time Efficiency Strongly needed, as Doctors and Nurses may be waiting on patients.

• Documented support interactions for future reference.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.

• Worked with internal teams to deliver accurate information to customers and service accounts.

• Successfully conducted multiple shipments within a span of 2 hours, while balancing instructing helpers

• Oversaw the loading and unloading of routine truck shipments, keeping things organized and safe to prevent damage

• Collaborated with team members to complete the job efficiently and safely while meeting deadlines.

• Obtained product specifications along with delivery address, date and contact information.

• Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.

• Created reports on inventory movement, delivery performance, and other metrics as needed.
• Set up delivery schedules, monitored progress and informed customers of delays or changes.

• Helped with self-checkout, coordination, curbside express, lot duty, grocery, and service desk assistance
• Took phone calls, and redirected them to the Appropriate department
• Assessed sales reports to identify and enhance sales performance, support inventory oversight
• Successfully oversaw and handled all merchandising and maintenance for the front end
• Designed employee work schedules to address all operational needs
• Successfully Trained all new employee’s effectively, in a timely manner for 2 years