Marc Terry
Tampa,FL
Summary
A professional and self-motivated customer service advisor with many years of experience in implementing effective service strategies. PERSONAL PROFILE - Received the Excellence in compliance calls 2019 - Earned 100% on every SGT assessment in 2019 - Offered promotion from IOS Tier 1 advisor to Team Lead. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ice Sssscreamin
Tampa, FL
10.2022 - 11.2023
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
Fireworks Salesman
Pyro Brothers
Fort Lauderdale, FL
06.2020 - 09.2022
- Maintained fast, smooth work pace by efficiently handling calls, inventory, and transportation of fireworks.
- Collected data from firework performance and describe performance, keeping business running smoothly and efficiently.
- Documented all products transported in and out inventory.
- Organized and documented all firework inventory.
- Handled 100 calls per day to address customer inquiries and concerns
Ios Tier 1 Advisor
Kelly Connect / Apple
Palm Bay, FL
09.2018 - 12.2019
- Resolved customer issues for all IOS devices.
- Reserved repair appointments at local Apple retail stores & Authorized service providers.
- Handled 134 calls per day to address customer inquiries and concerns.
Takata Recall Customer Service Agent
Percepta LLC, Co.
Melbourne, FL
09.2017 - 09.2018
- Facilitated communications through management of inbound and outbound customer calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Electrician
Miller Electric
Melbourne, FL
01.2017 - 08.2017
- Adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Complied with safety standards and codes per National Electrical Code.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
Education
High School Diploma -
HERITAGE HIGH SCHOOL
Palm Bay, FL05.2013
Skills
- Team Player Skills
- Time Management and Organizational Skills
- Communication and Problem Solving Skills
- IOS Tier 1 Advisor
- Outbound calls to sell customers amped center consumer products
- Self-Motivated
- Data Entry
- Verbal and Written Communication
- OSHA Compliance
- Work Site Cleanup
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Recruiting and Interviewing
- Sales Monitoring
- Retail Operations
Accomplishments
- Documented and resolved air bag recalls which led to offer for a team lead position.
Certification
OSHA Certified
Timeline
Assistant Manager
Ice Sssscreamin
10.2022 - 11.2023
Fireworks Salesman
Pyro Brothers
06.2020 - 09.2022
Ios Tier 1 Advisor
Kelly Connect / Apple
09.2018 - 12.2019
Takata Recall Customer Service Agent
Percepta LLC, Co.
09.2017 - 09.2018
Electrician
Miller Electric
01.2017 - 08.2017
High School Diploma -
HERITAGE HIGH SCHOOL