MARC THOMAS
Nashua,NH
Summary
Experience working with face to face clients. Specialty in building relationships, retail management, sales management, and account management services.
Retention professional with proven track record in enhancing customer loyalty and reducing churn. Skilled in data analysis, customer relationship management, and implementing retention strategies. Strong focus on team collaboration and achieving tangible results. Highly adaptable and dependable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Retention Specialist
Comcast
08.2024 - Current
- Assist customers with retaining services
- Help customers with cancellations of contracts
- Answering questions about products and services
- Providing whole solutions for business needs
Guest Services Representative
Extended Stay Hotels
07.2024 - 04.2025
- Help with guest reservations
- Assist with checking guests into hotel
- Maintain clean work space
- Help with laundry assistance
- Provide solutions to guests needs
E-Commerce Operations Manager
Walmart
07.2023 - 04.2024
- Responsible for managing online ordering department of store
- Managed two supervisors and 20 associates
- Responsible for driving metrics (Pre sub, On time pick rate etc)
- Responsible for hiring and training of employees in department
- Lead all coaching and huddles
- Had mandatory 1:1's with supervisor and staff to ensure smooth operational success
- Promoted supervisor to assistant manager position
- Promoted associate to supervisor position
Retail Sales Manager
Rite Aid
11.2020 - 11.2023
- Led team to exceed sales targets through effective training and performance management.
- Developed and implemented strategic merchandising plans to enhance product visibility and customer engagement.
- Managed inventory levels, ensuring optimal stock availability and minimizing shrinkage through meticulous oversight.
- Analyzed sales data to identify trends, adjusting strategies for improved revenue performance and customer satisfaction.
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Implemented training programs to enhance staff performance and improve customer service standards.
- Managed daily operations, ensuring compliance with company policies and procedures for smooth workflow.
- Conducted regular performance evaluations, providing constructive feedback to support employee development.
Community Account Representative
Comcast
01.2017 - 07.2023
- A brand ambassador to 40 multi dwelling unit properties.
- Coordinated marketing and staff to help promote comcast services.
- Assisted and resolved escalations with property management by partnering with other fix agents.
- Build strong relationship with fix agents/property management.
Inside Sales Executive
Comcast Corporation
05.2015 - 01.2017
- Shared product knowledge with customers while making personal recommendations.
- Created strategies to develop and expand existing customer sales, which resulted in a 115% increase in metrics for sales every month.
- Placed special merchandise orders for customer.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Worked and helped teammates in achieving monthly goals.
- Sales mentor to new hires.
- Maintained friendly and professional customer interactions.
Retail Sales Manager
Rac Acceptance/Rent A Center
08.2014 - 02.2015
- Monitored multiple databases to keep track of all company inventory.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- As Sales Manager I led a team of four service representatives that engaged in delivering assistance to customer service department on daily basis.
Retail Sales Consultant
AT&T Mobility
06.2012 - 06.2014
- Received and processed cash and credit payments for in-store purchases.
- Exceeded targeted sales goals by 125%.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Created strategies to develop and expand sales.
- Shared product knowledge with customers while making personal recommendations.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Verified that all merchandising standards were maintained daily.
- Retail I have been working for AT&T to provide leadership and service to all customers.
- Certifications Small Business Certified Digital Life Liaison.
Retail Sales Supervisor
Verizon Wireless
01.2012 - 05.2012
- Verified that all merchandising standards were maintained daily.
- Maintained friendly and professional customer interactions.
- Worked as a team member to provide the highest level of service to customers.
- Created strategies to develop and expand existing customer sales, which resulted in 110% increase in monthly sales.
Education
BUSINESS ADMINISTRATION W - Business
Southern New Hampshire University
Hooksett, NHHIGH SCHOOL DIPLOMA - undefined
Nashua Senior High School
06.2004
Skills
- Small Business Certified
- Certified Comcast Product Ambassador
- Hosted and Participated Ask the Trainer
- Link To Leadership
- Comcast Committee Lead (Events) (Community Service)
- Comcast Cares Day Volunteer
- Exploring Leadership Class
Languages
English
Timeline
Retention Specialist
Comcast
08.2024 - Current
Guest Services Representative
Extended Stay Hotels
07.2024 - 04.2025
E-Commerce Operations Manager
Walmart
07.2023 - 04.2024
Retail Sales Manager
Rite Aid
11.2020 - 11.2023
Community Account Representative
Comcast
01.2017 - 07.2023
Inside Sales Executive
Comcast Corporation
05.2015 - 01.2017
Retail Sales Manager
Rac Acceptance/Rent A Center
08.2014 - 02.2015
Retail Sales Consultant
AT&T Mobility
06.2012 - 06.2014
Retail Sales Supervisor
Verizon Wireless
01.2012 - 05.2012
HIGH SCHOOL DIPLOMA - undefined
Nashua Senior High School
BUSINESS ADMINISTRATION W - Business
Southern New Hampshire University