Marc Thornton
Windsor Locks
Summary
Dedicated Police Officer skilled at dealing with the general public and handling high-stress situations and emotionally disturbed persons, including domestic violence and child abuse victims. Hardworking Charge Officer who employs sound judgment and verbal de-escalation tactics to keep order and avoid dangerous situations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Police Officer
Baystate Medical Center
09.2014 - Current
- Monitored security camera system day and night to protect lives and property.
- Processed and logged accurate and detailed incident reports.
- Investigated all security and safety violations.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Detected and apprehended any unauthorized personnel.
- Delivered accurate verbal and written reports to company personnel.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly and effectively to all security violations and duress alarms.
- Monitored building access and identified all officials and employees before authorizing their entrance.
- Checked patients and visitors using Garrett wands.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
- Patrolled commercial property and the associated parking garage.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Noted and followed up on any unusual behavior.
- Responded to calls in both routine and emergency situations.
- Directed guests around the building and answered questions regarding accessibility.
- Unlocked rooms and suites for authorized contractors.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from patients and the public.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored criminal activity in community to identify suspicious activity.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Checked vehicle equipment for proper functioning prior to use.
Charge Officer
Baystate Medical Center
09.2014 - Current
- Responded to calls in both routine and emergency situations.
- Responded quickly and effectively to all security violations and duress alarms.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Trained new security officers over a 3 week period.
- Supervised a team of 20 security personnel during a given shift.
- Provided instruction, coaching and motivation to all employees during the shift.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Security Officer
Baystate Medical Center
03.2012 - 09.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Correction Officer
State Of Connecticut, Dept. Of Correction
08.2001 - 02.2012
- Maintained the custody and control of 2037 inmates housed in maximum security unit.
- Conducted routine and emergency head counts.
- Supervised inmates clearing debris from roadways and drains.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Booked new inmates into facility and processed inmates for release.
- Received and accounted for personal possessions and determined inmate work assignments.
- Searched the building and grounds, living quarters and work areas for contraband.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Investigated attempted escapes and conducted searches for escaped inmates.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Issued cleaning supplies, comfort items, laundry and all basic meals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Determined and assigned inmates to appropriate housing.
- Arranged for medical and dental care of inmates.
- Responded to inquiries from the public, other staff, inmates and visitors.
- Made sure holding areas were cleaned and that prisoners were served meals on time.
- Observed behavior of residents individually and in groups.
- Built solid relationships with staff and inmates to help keep the institution safe and secure.
- Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
- Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
- Physically restrained inmates when disturbances required physical intervention.
- Property Officer, Carl Robinson C.I. July 2007-August 2009
Security Guard
Spectaguard Security
10.1999 - 08.2002
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Order Selector
Hallmark Cards Distribution Center
05.1996 - 08.2001
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
Education
High School Diploma -
Enrico Fermi High School
124 North Maple Street, Enfield CT 060821994
Skills
- CPR and Child CPR Training (2024)
- MA POST Firearms Training 2024
- Suicide prevention training
- Crisis intervention techniques
- MA POST Law Enforcement Certificate 2023
- Administration of Physical Restraints training
- De-Escalation Techniques
- Patience and Empathy
- Decision-Making
- Conflict de-escalation
Certification
MA POST Certified Police Officer, Baystate Health [November 15, 2023]
The Municipal Police Training Committee. Basic Training Course For Reserve/Intermittent Police Officers. Western Massachusetts Regional Training Center. 1 Armory Square, Building 11, Springfield, MA 01102. April 1, 2014-September 13, 2014. 315 Hours.
The Commonwealth Of Massachusetts, Dept. Of State Police. Basic Firearms Safety Certificate. Instructor Richard Riccio, Agawam Police Dept. October 8, 2014.
MPTC Pistol Qualification Course With Movement. 20 Hour Reserve/Intermittent Recruit Firearms Training Program. Instructor Richard Riccio, Agawam MA Police Dept.
FEMA IS-00100.b. Introduction To Incident Command System ICS-100. July 30, 2014.
FEMA IS 00700.a. National Incident Management System (NIMS) An Introduction. July 31, 2014.
Municipal Police Training Committee. Western Massachusetts Police Academy. First Responder Course. June 2014.
Municipal Police Training Committee. Western Massachusetts Regional Training Center. Suicide Prevention.
Dept. Of Correction Recognition
February 7, 2011. Officer Marc Thornton. Carl Robinson C.I. 285 Shaker Road, Enfield CT 06082-1400 recognized for locating a letter inside an inmate's footlocker conspiring to convey contraband.
November 17 2009. Officer Marc Thornton. Carl Robinson C.I. 285 Shaker Road, Enfield CT 06082-1400 recognized for his participation in breaking up a fight that involved multiple inmates Building One.
May 13, 2009. Officer Marc Thornton. Carl Robinson C.I. 285 Shaker Road, Enfield CT 06082-1400 received a letter of gratitude for his involvement in two confidential investigations that involved staff and inmates.
April 19, 2005. Officer Marc Thornton. Carl Robinson C.I. 285 Shaker Road, Enfield CT 06082-1400 recognized for his involvement in responding to a medical emergency involving inmate Scott Lessard .
October 20, 2002. Officer Marc Thornton . Osborn C.I. 100 Bilton Road, Somers CT 06071 recognized for locating a plastic shank approximately 8-9" long inside an inmate's mattress.
Timeline
Police Officer
Baystate Medical Center
09.2014 - Current
Charge Officer
Baystate Medical Center
09.2014 - Current
Security Officer
Baystate Medical Center
03.2012 - 09.2014
Correction Officer
State Of Connecticut, Dept. Of Correction
08.2001 - 02.2012
Security Guard
Spectaguard Security
10.1999 - 08.2002
Order Selector
Hallmark Cards Distribution Center
05.1996 - 08.2001
High School Diploma -
Enrico Fermi High School
Similar Profiles
Emalee RankinEmalee Rankin
Patient Care Technician at Baystate Health - Baystate Medical CenterPatient Care Technician at Baystate Health - Baystate Medical Center
Erica SmithErica Smith
RN Hospital Case Manager at Baystate Health - Baystate Medical CenterRN Hospital Case Manager at Baystate Health - Baystate Medical Center
Cynthia Morton-O'KeefeCynthia Morton-O'Keefe
Critical Care Transport RN at Baystate Health - Baystate Medical CenterCritical Care Transport RN at Baystate Health - Baystate Medical Center
Breanna WhiteBreanna White
Cardiac Monitor Technician at Baystate Health - Baystate Medical CenterCardiac Monitor Technician at Baystate Health - Baystate Medical Center
Xavier AngelXavier Angel
Pizza Maker at Francesco's Pizzeria & RestaurantPizza Maker at Francesco's Pizzeria & Restaurant