Marc Vienet
Campbell,CA
Summary
Dynamic professional with a proven track record in customer service and process improvement, notably at AT&S where I managed a customer portfolio generating $350 million in annual revenue. Skilled in SAP and customer relationship management, I excel in strategic planning and inter-department collaboration, driving significant enhancements in customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Substitute Teacher/Para Educator SPED
Swing Education/Sunnuvale School District
Synnuvale, CA
02.2025 - Current
- Implemented school policies and procedures in the classroom.
- Promoted a safe and secure atmosphere within the classroom setting.
- Provided feedback on assignments or projects given by the regular teacher.
- Supported special needs students by providing individual instruction as needed.
- Adapted teaching methods to accommodate diverse learning styles.
- Encouraged positive behavior among students through effective communication techniques.
- Adapted teaching methods to meet diverse student learning styles.
Customer Service Coordinator
AT&S
San Jose, CA
06.2013 - 10.2019
- Managed quoting process (RFQ) by working closely with various internal departments (Sale Engineering, Production Planning, Order Handling, Finance, Account Manager) located in different time zones.
- Processed orders in SAP and internal workflow.
- Managed invoicing by uploading invoices into customers’ portal and followed up for invoices past due.
- Processed the implementation of new customers in our system, as well as assisted in the implementation of AT&S on the customer side.
- Coordinated completion of customers' surveys by working closely with various internal departments.
- Provided tracking information to customers’ shipments and solved any delays in customs.
- Generated reports from SAP, CRM for customer meetings and QBRs.
- Maintained and filed pricing files, quotes, purchase orders and customer correspondence in CRM.
- Annual revenue from customers supported: $350 millions.
Assistant Branch Manager
Hertz Car Rental
Los Gatos, CA
03.2012 - 06.2013
- Supervised daily business operations for the branch and one agency.
- Identified customers’ needs and satisfied those needs on a daily basis by working closely with our Fleet Department.
- Maintained rental contract records by communicating with insurance companies, repair body shops, and customers.
- Tracked overdue invoices and account receivables, while maintaining supporting files on Excel.
Manager Trainee
Hertz Car Rental
Los Gatos, CA
05.2011 - 02.2012
- Processed car rentals and managed car fleet.
- Created accounts with third party auto body shops to generate sales leads.
- Surveyed third party body shops on their satisfactions with our services provided.
Education
Bachelor of Science - International Business
San Jose State University
San Jose, CABachelor of Science - Accounting
Lycée Aristide Briand
Evreux, FranceSkills
- Interpersonal skills with strong customer service orientation Ability to interact with all levels of management
- Problem-Solving
- Time Management
- Critical Thinking
- Verbal and Written Communication
- Reporting Processes
- Problem Resolution
- Documentation and Reporting
- Project Planning
- Customer Relationship Management
- Cost Control
- Strategic Planning
- Cost Analysis
- Decision Making
- Financial Reporting
- Revenue Forecasting
- Teamwork and Collaboration
- Process Improvement
- Customer Service
- Inter-Department Collaboration
- SAP
Languages
French
Native/ Bilingual
Timeline
Substitute Teacher/Para Educator SPED
Swing Education/Sunnuvale School District
02.2025 - Current
Customer Service Coordinator
AT&S
06.2013 - 10.2019
Assistant Branch Manager
Hertz Car Rental
03.2012 - 06.2013
Manager Trainee
Hertz Car Rental
05.2011 - 02.2012
Bachelor of Science - International Business
San Jose State University
Bachelor of Science - Accounting
Lycée Aristide Briand
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