Marc Walling
Nicholasville,KY
Summary
Dedicated Customer Success Manager with over 10 years of experience in training and mentoring teams. Skilled in effective communication and relationship building, leading to improved operational compliance and customer satisfaction.
Overview
37
37
years of professional experience
Work History
Customer Success Manager
Siemens Healthineers
Walpole, Massachusetts
10.2016 - Current
- Supported Coagulation, Plasma Protein, and Stratus product lines, facilitating smooth transition to Point of Care.
- Supported RapidPoint, epoc, RapidLab, and our current middleware solutions.
- Conducted eVO training sessions for team members over the past 4 years. PACE representative for an upcoming transition.
- Assisted training team members on installation of RapidPoint and epoc systems, ensuring effective onboarding.
Supervisor
University of Kentucky Medical Center
Lexington, KY
04.2006 - 10.2016
- Supervised night shift operations prior to promotion to coagulation and urinalysis supervisor.
- Implemented policies that ensured compliance with healthcare regulations.
- Conducted monthly inventory checks to maintain adequate stock levels for all products.
- Authored and revised standard operating procedures to enhance operational efficiency.
Medical Technologist
RenaLab
Richland, MS
06.1999 - 04.2006
- Led trace metals department, ensuring compliance with laboratory standards.
- Oversaw quality control processes, ensuring regulatory compliance and accuracy.
- Ensured regulatory compliance with HIPAA, OSHA, and CLIA requirements.
- Conducted biannual pipette calibrations to guarantee precise measurements.
Medical Laboratory Technician
Rankin Medical Center
Brandon, Mississippi
01.1997 - 03.2000
- Conducted laboratory tests on patient samples for accurate diagnoses.
- Operated and maintained laboratory equipment to ensure optimal performance.
- Prepared specimens for analysis following strict safety protocols.
- Performed generalist laboratory tasks during second shift to support efficient workflow and maintain operational readiness
Apparel Manager
Kmart Fashions
North Bergen, NJ
01.1990 - 03.1993
- Directed daily operations of the apparel department team and staff schedules.
- Managed inventory levels for seasonal apparel collections at Kmart Fashions.
- Coordinated visual merchandising displays to enhance customer engagement and sales.
Education
Bachelor of Science - Clinical Laboratory Science
University of Louisiana At Monroe
Monroe, LA12-2000
Associate of Science - Medical Technology
Hinds Community College
Raymond, MS12-1996
Bachelor of Science - Business Administration
University of Southern Mississippi
Hattiesburg, MS12-1989
Skills
- Customer relationship management
- Customer relationship building
- Regulatory compliance
- Quality control monitoring
- Standard operating procedures
- Employee training
- Training and mentoring
- Scheduling and coordinating
- Effective communication
Timeline
Customer Success Manager
Siemens Healthineers
10.2016 - Current
Supervisor
University of Kentucky Medical Center
04.2006 - 10.2016
Medical Technologist
RenaLab
06.1999 - 04.2006
Medical Laboratory Technician
Rankin Medical Center
01.1997 - 03.2000
Apparel Manager
Kmart Fashions
01.1990 - 03.1993
Bachelor of Science - Clinical Laboratory Science
University of Louisiana At Monroe
Associate of Science - Medical Technology
Hinds Community College
Bachelor of Science - Business Administration
University of Southern Mississippi