Marc White
4523 N Wolcott Ave, Chicago
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in communication and problem solving. Charismatic with both colleagues and clients, in person and over the phone. Experience in customer facing positions.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Dog Walker
Pets Chicago
10.2023 - Current
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
- Researched areas surrounding dogs' residences to discover best and safest walking routes.
- Monitored animals for behavioral problems and signs of health issues.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
Line Cook
Parson's Chicken & Fish
06.2023 - 10.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Plated and presented all dishes to match established restaurant standards.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Line Cook / Manager
BopNGrill
06.2021 - 04.2023
- Set up and prepared workstations during opening and closing to maximize productivity.
- Trained staff on proper food and safety regulations and productivity strategies
- Instituted positive atmosphere for staff through effective communication, consistent training and skill development.
- Honed skills in customer service and communication.
- Interacted with customers to obtain feedback on product quality and service levels.
- Handled customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Multitasked under pressure and with time restraints
- Maintained adequate coverage for all shifts.
- Practiced effective inventory management.
- Placed orders with suppliers on weekly basis, taking into account expected demands.
Dog Daycare Attendant / Cashier
Rover Unleashed
01.2019 - 08.2020
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Assisted with development of animal behavior modification plans.
- Educated visitors and staff on proper animal care and handling.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Dog Daycare Attendant / Cashier
FYDOland Elgin
08.2018 - 10.2019
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Assisted with development of animal behavior modification plans.
- Educated visitors and staff on proper animal care and handling.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Cashier / Stocking
Siers Feed and Pet Supply
05.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Custodian
Loyal Companions Animal Hospital & Pet Resort
01.2016 - 01.2018
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
High School Diploma -
Burlington Central High School
Burlington, IL 08.2013 - 05.2017
Associate of Arts - General Education / Psychology
Elgin Community College
Elgin, IL 08.2017 - 05.2019
Bachelor of Arts - Psychology
University of Illinois At Chicago
Chicago, IL 08.2020 - 05.2022
Skills
Written and verbal communication
Inventory management
Product knowledge
Guest inquiries
Time management skills
Strategic planning
Staff Management
Mathematical calculations
Sales and marketing
Organization
Complaint resolution
Recordkeeping strengths
Money handling abilities
Creative problem solving
Service standard compliance
Strategic sales knowledge
Timeline
Dog Walker
Pets Chicago
10.2023 - Current
Line Cook
Parson's Chicken & Fish
06.2023 - 10.2023
Line Cook / Manager
BopNGrill
06.2021 - 04.2023
Bachelor of Arts - Psychology
University of Illinois At Chicago
08.2020 - 05.2022
Dog Daycare Attendant / Cashier
Rover Unleashed
01.2019 - 08.2020
Dog Daycare Attendant / Cashier
FYDOland Elgin
08.2018 - 10.2019
Cashier / Stocking
Siers Feed and Pet Supply
05.2018 - 08.2018
Associate of Arts - General Education / Psychology
Elgin Community College
08.2017 - 05.2019
Custodian
Loyal Companions Animal Hospital & Pet Resort
01.2016 - 01.2018
High School Diploma -
Burlington Central High School
08.2013 - 05.2017
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