Marca Ray
Fort Worth,TX
Summary
Dynamic leader with a proven track record at Associa PMG, adept in budget planning and fostering vendor relationships. Excelled in enhancing community operations and board support, achieving significant improvements in financial stability and resident satisfaction. Skilled in team building and policy enforcement, demonstrating a commitment to excellence and community enhancement.
Overview
6
6
years of professional experience
Work History
Community Association Manager
Associa PMG
11.2021 - Current
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
Property Manager
Valiant Residential
01.2021 - 11.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
Assistant Manager
Sterling Apartment Personnel
03.2020 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong relationships with local businesses to foster a sense of unity within the larger neighborhood context.
- Oversaw lease renewals with existing tenants, securing long-term residency commitments within the community.
- Supported fellow team members during peak periods or absences, ensuring seamless and efficient community operations.
- Conducted property tours with prospective residents, showcasing amenities and highlighting community benefits.
Lead Leasing Agent
Luma Corp
09.2018 - 12.2020
- Increased lease signings by conducting thorough property tours and providing comprehensive information to potential tenants.
- Managed leasing process for successful tenant placement, streamlining the application and approval procedures.
- Coordinated move-in/move-out schedules with property management team members to minimize vacancy periods between rentals effectively.
- Assisted property management team in the implementation of new policies or procedures aimed at enhancing resident experience and overall satisfaction.
Education
Associates - Law
Heald College
Honolulu Hawaii01-2016
Skills
- Community operations
- Budget planning
- Proposal development
- Community restrictions enforcement
- Vendor relationship development
- Board of directors support
- Policy enforcement
- Financial budgeting and reporting
- Team building
Timeline
Community Association Manager
Associa PMG
11.2021 - Current
Property Manager
Valiant Residential
01.2021 - 11.2021
Assistant Manager
Sterling Apartment Personnel
03.2020 - 01.2021
Lead Leasing Agent
Luma Corp
09.2018 - 12.2020
Associates - Law
Heald College
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