Marcae Bryant
Summary
Tech savvy Information Technology Executive with a strong background in life-cycle and information technology project management methodologies. Leverages extensive network infrastructure and process knowledge to meet operational goals. Ten years of complex program management and product development experience to support IT operations. Skilled in senior-level metrics reporting to support and integrate divergent data sources and monitor performance strategy. Background on successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight.
Overview
32
32
years of professional experience
Work History
Virtual CISO & Trusted Security Agent
AT&T Cybersecurity
01.2022 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cybersecurity GRC Program Strategist
AT&T Cybersecurity
01.2022 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed Vendor Risk Management/Vulnerability Assessment /Third-party Risk/Elections Maturity Security/Elections Risk Assessment programs from the ground up, framework selection, and defining roles.
- Maintained and updated project related documents.
- Provided ongoing direction and leadership for program operations.
- Maintained and updated project-related documents.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Supervised program staff, managing and evaluating performance to provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
DevSecOps & Software Full-stack
USAA
08.2016 - 01.2022
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development, and budget allocations.
- Evaluated employee performance and coached and trained to improve weak areas.
- Measured team performance and reported metrics to leadership team members.
- Liaised internally to focus on administrative and organizational matters and externally to concentrate on professional practice issues.
- Streamlined operations to improve process efficiency.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adopted engineering best practices and delivered highest quality scalable solutions.
- Worked with customers to define requirements and troubleshoot issues and architected and implemented new engineering applications to meet needs.
- Developed complex software and systems deploying one or more programming languages.
- Followed and supported change management practices and internal controls standards.
- Delivered documentation for design decisions, estimating assumptions, code modules and performance metrics.
- Created proofs of concept for innovative new solutions.
- Created and maintained service desk diagnostics and job aids and reviewed with technicians to confirm clarity.
- Tested and deployed scalable and highly available software products.
- Built databases and table structures for web applications.
- Translated technical concepts and information into terms parties could easily comprehend.
- Coordinated deployments of new software, feature updates and fixes.
- Tested functional compliance of company products.
- Tuned systems to boost performance.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Developed next generation integration platform for internal applications.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Designed and implemented scalable applications for data extraction and analysis.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Facility Security Officer - Shift Leader
Tampa General Hospital
03.2014 - 08.2016
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Adjunct Computer Science Professor
Hillsborough Community College (All Campuses)
08.2004 - 08.2016
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards, and wiping down computer surfaces.
- Used lectures, demonstrations, and discussions to instruct students individually and in small groups.
- Invigilated and graded projects, quizzes, and examinations.
- Attended professional development technology courses to increase the knowledge base and learn new information.
- Planned and implemented curriculum to teach up-to-date technology for 30 semesters for over 500 students.
Field Network Mgr & Network Security Professional
Hillsborough School District
08.2013 - 05.2014
- Identified outliers and worked closely with other internal departments to improve performance while minimizing provider abrasion.
- Determined and troubleshot highly complex network infrastructure issues.
- Managed and helped mitigate specialty leakages by identifying root cause and addressing ways to resolve issues.
- Researched and recommended new technologies and strategies for improving system performance.
- Led server infrastructure development, quality assurance, staging and production systems.
- Maximized system availability through development and testing of contingency plans.
- Monitored networks and network devices to resolve technical problems quickly.
- Evaluated software products to determine compatibility with existing systems.
- Identified and resolved network congestion issues and bottlenecks.
- Planned and implemented upgrades to system hardware and software.
- Analyzed network traffic and performance metrics to optimize system performance.
- Implemented and maintained virtual private networks.
- Developed and documented network policies, procedures and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Systems Engineer Contractor/Program Manager
L3 Communications Titan & SAIC
11.2003 - 08.2008
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Utilized Oracle Designer interface with EDW to Oracle 11i Financials to consolidate hundreds of business unit billing activities through re-engineering.
- Optimized networked software and operating systems by applying updates and patches.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on productivity strategies to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Acting Director of IT & Network Manager
UALR - Ottenheimer Library
03.2001 - 11.2003
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Evaluated scripts to identify creative strategies and resource needs.
- Drafted and distributed reports to assist board members with critical business decisions.
- Monitored expenditures to mitigate risk of overages.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Monitored and coordinated workflows to optimize resources.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Wing Intelligence Lead & Network Manager
USAF
07.1992 - 03.2001
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Worked with users to determine areas of technology in need of improved usability.
- Introduced management tools to create and manage virtual server computing environment.
- Provisioned new software and hardware for use, following established security policies.
- Migrated data from legacy system to Intelligence databases.
- Served as subject matter expert on proposed technology purchases.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
- Implemented corrective plans of action for network availability and latency.
- Drove continuous improvement of IT governance processes.
- Adopted cost-effective, useful solutions to implement into current systems.
- Monitored temperature and power draw to immediately detect faults and failures.
- Planned and implemented upgrades to system hardware and software.
- Led server infrastructure development, quality assurance, staging and production systems.
- Maximized system availability through development and testing of contingency plans.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Devised scripts and automation tools to improve system efficiency.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for network and server issues.
- Developed and documented network policies, procedures and standards.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Created useful and timely intelligence products to support field operations.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Developed standard operating procedures for intelligence operations and activities.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Developed intelligence assessments for high-level government officials and stakeholders.
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Coordinated with other intelligence agencies to share information and resources.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Briefed upper-level personnel on emerging threats.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
- Assisted in development of intelligence strategies and policies to support operations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Ph.D. - Leadership Studies - Cybersecurity
Our Lady of The Lake University
San Antonio, United States05.2025
Chief Information Security Officer(CISO)Executive
New York University - Tandem Engineering
New York, NY06.2023
Master of Science - Cybersecurity
Saint Leo University
Saint Leo, FL05.2019
Master of Science - Computer Information Systems
University of Phoenix
Online05.2006
Bachelor of Science - Computer Science
University of Arkansas At Little Rock
Little Rock, AR07.2003
Skills
- Decision-Making
- Customer Relations
- Supervision and Leadership
- Task Prioritization
- Analytical Thinking
- Dependable and Responsible
- Self-Directed
- Project Management
- Staff Development
- Strategies and Goals
- Contract and Vendor Management
- Business Administration
- Project Coordination
- Contract Management
- Friendly, Positive Attitude
- Active Listening
- Data Management
- Policy Implementation
- Financial Management
- Resource Allocation
- Metrics Tracking
- Business Development
- Targeted Marketing
- Disaster Recovery/Business Continuity
- Incident Response Planning & Execution
- Customer Relationship Management (CRM)
- Contingency of Operations Planning (CooP)
Accomplishments
- Supervised a team of 50 staff members.
- Collaborated with a team of 120 in the development.
- Achieved increased customer satisfaction by effectively helping translate technical objectives to align with business objectives.
- Achieved customer buy-in and repeat business by completing security projects with accuracy and efficiency.
- Resolved product issues through consumer testing.
- Documented and resolved critical customer issues, which led to increased organizational success.
Timeline
Virtual CISO & Trusted Security Agent
AT&T Cybersecurity
01.2022 - Current
Cybersecurity GRC Program Strategist
AT&T Cybersecurity
01.2022 - Current
DevSecOps & Software Full-stack
USAA
08.2016 - 01.2022
Facility Security Officer - Shift Leader
Tampa General Hospital
03.2014 - 08.2016
Field Network Mgr & Network Security Professional
Hillsborough School District
08.2013 - 05.2014
Adjunct Computer Science Professor
Hillsborough Community College (All Campuses)
08.2004 - 08.2016
Systems Engineer Contractor/Program Manager
L3 Communications Titan & SAIC
11.2003 - 08.2008
Acting Director of IT & Network Manager
UALR - Ottenheimer Library
03.2001 - 11.2003
Wing Intelligence Lead & Network Manager
USAF
07.1992 - 03.2001
Ph.D. - Leadership Studies - Cybersecurity
Our Lady of The Lake University
Chief Information Security Officer(CISO)Executive
New York University - Tandem Engineering
Master of Science - Cybersecurity
Saint Leo University
Master of Science - Computer Information Systems
University of Phoenix
Bachelor of Science - Computer Science
University of Arkansas At Little Rock
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