MARCAIL GAULDEN
Jacksonville,FL
Summary
Newly Relocated to the jacksonville area. Looking for long term employment with family friendly environment.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Clarksville Dental Spa
12.2022 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Premier Medical
03.2020 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Collections Manager
Aarons Furniture Store
08.2018 - 03.2020
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
Education
Associate of Science - Business Administration And Management
Columbia College
Columbia, SC04.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Telephone Etiquette
- Team Collaboration
- Scheduling
- Verbal and written communication
- Administrative Skills
Timeline
Front Desk Receptionist
Clarksville Dental Spa
12.2022 - 01.2024
Front Desk Receptionist
Premier Medical
03.2020 - 10.2022
Collections Manager
Aarons Furniture Store
08.2018 - 03.2020
Associate of Science - Business Administration And Management
Columbia College