Summary
Work History
Education
Skills
Intro
Custom
Overview
Certification
Work Availability
Software
Languages
Interests
Timeline
DeliveryDriver
Marc-Anthony Jackson

Marc-Anthony Jackson

Investigations/Analyst
Las Vegas,Nevada

Summary

Detail-oriented and proactive person/employee with expertise in investigative and taskforce operations. Skilled in handling customer service requests and public interactions. Strong organizational, time management, and critical thinking abilities. Excited to gain knowledge of cannabis strains, effects, uses and become a master in the industry. I'm also highly-motivated employee with the desire to take on new challenges, strong work ethic, adaptability and exceptional interpersonal skills. No problem working effectively unsupervised and quickly mastering new skills.

Work History

Claims and Fraud Department

Bank of America
Las Vegas, Nevada
  • Collaborated with internal teams to develop strategies for preventing fraudulent activities.
  • Researched applicable laws, regulations, standards, and best practices related to dispute resolution processes.
  • Provided technical support when necessary during dispute resolution process initiatives.
  • Performed data analysis using statistical tools to detect patterns of fraud or abuse.

Assistant Store Manger(A.S.M) & Loss Prevention (internal), inventory, shorts, shortages)

Family Dollar
Las Vegas, Nevada
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Maintained updated knowledge through continuing education and advanced training.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Software and Website Tester

Keyword Studios
Montreal, Canada
  • Executed automated tests to identify potential issues in codebase.
  • Analyzed user feedback data to determine areas needing improvement in website design and functionality.
  • Implemented regression tests after updates have been released into production environment.
  • Identified and reported website bugs to the development team.
  • Evaluated cross-browser compatibility issues related to webpages layout, styling.
  • Investigated customer complaints regarding website usability or navigation issues.
  • Performed manual testing on web applications using a variety of browsers.
  • Worked closely with developers throughout the software development lifecycle.
  • Conducted end-to-end testing of websites for functionality, performance, and usability.
  • Reviewed existing codebase for potential vulnerabilities or defects.
  • Provided feedback on UI and UX designs to improve overall user experience.
  • Ensured compliance with industry standards for website accessibility and security.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.

Network Support Analyst (Dun & Brad Street)

Computer Science Corporation (CSC)
Montreal, Canada
  • Installed, configured and tested LAN and WAN components including servers, hubs, bridges and routers.
  • Provided training sessions to end-users on how to use various applications related to their networks.
  • Configured, monitored and maintained network hardware and software.
  • Troubleshot connectivity issues between local area networks and wide area networks.
  • Created detailed documentation of all networking activities and configurations.
  • Provided technical assistance to users experiencing problems with their networks.
  • Supported virtual private networks setup for remote users accessing corporate resources.
  • Researched new technologies that could improve the efficiency of the company's networks.
  • Implemented security measures to protect data from unauthorized access.
  • Performed routine maintenance on network equipment such as routers, switches and firewalls.
  • Enforced security protocols such as changing passwords regularly, disabling inactive accounts.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.

Fraud and Skip-Tracing Department

Credit One Bank
Montreal, Canada
  • Conducted interviews with suspects and witnesses involved in fraudulent activities as part of investigations.
  • Liaised with external agencies including law enforcement authorities when necessary.
  • Worked with law enforcement personnel to resolve complex fraud cases.
  • Provided regular reports on identified trends in fraud cases.
  • Provided technical support in the investigation of suspected fraudulent transactions.
  • Detected and evaluated potential risks associated with new customers by performing thorough background checks.
  • Produced comprehensive documentation explaining techniques used in uncovering fraudulent activities.
  • Analyzed data from multiple sources such as credit card companies, banks, and payment processors for suspicious activity.
  • Investigated and reported on potential fraud cases.
  • Actively participated in meetings with management teams discussing strategies for reducing risk associated with fraud cases.
  • Participated in training sessions regarding best practices for detecting, preventing, and investigating fraud.
  • Analyzed and monitored customer accounts for suspicious or fraudulent activity.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Successfully identified potential suspicious activities through the examination of flagged transactions and reports.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Examined and scrutinized confidential investigative material pertaining to diverse entities.
  • Bolstered investigative efforts by employing strong interpersonal and active listening skills in witness interviews for fraud cases.
  • Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
  • Coordinated with law enforcement and other external agencies to support fraud investigations and prosecutions.

Internal Investigations

Macy's
Las Vegas, Nevada
  • Provided assistance with internal investigations related to payroll issues.
  • Prepared reports summarizing findings from internal investigations into possible violations of US export control laws or other relevant statutes.
  • Managed internal investigations on allegations of discrimination or sexual harassment.
  • Coordinated internal investigations into potential violations of company policies or legal requirements.
  • Drafted reports summarizing findings from internal investigations into alleged misconduct.
  • Coordinated internal investigations when necessary regarding allegations of workplace misconduct.
  • Identified potential risks, conducted internal investigations, and prepared reports for management.
  • Conducted internal investigations into alleged violations of regulations or standards.
  • Conducted internal investigations into potential non-compliance issues.
  • Conducted internal investigations to prevent, detect, and investigate fraud or other misconduct.
  • Participated in meetings with internal stakeholders to discuss progress on projects.
  • Participated in problem solving teams during internal audits and investigations.

Armed Patrol Officer

Protection One
Las Vegas, NV
  • Interacted professionally with the public by providing directions, responding to inquiries, and resolving complaints.
  • Observed and reported any security or safety hazards encountered on patrol.
  • Conducted foot patrols of residential neighborhoods to ensure public safety.
  • Gathered evidence at crime scenes including taking photographs and collecting physical evidence.
  • Maintained order during arrests, searches, and seizures while adhering to departmental policies.
  • Identified, documented, and arrested suspects in accordance with all applicable laws.
  • Participated in training exercises designed to improve skills related to patrolling techniques, firearms proficiency, defensive tactics, arrest procedures.
  • Monitored surveillance cameras to detect suspicious activities in designated areas.
  • Administered first aid when needed until medical personnel arrived on scene.
  • Utilized handheld radios to communicate with dispatch personnel regarding emergency situations or changes in patrol routes.
  • Patrolled assigned areas to deter criminal activity and enforce laws.
  • Attended court hearings when required as a witness for cases handled during shift.
  • Assisted local law enforcement agencies as needed during investigations or operations requiring additional manpower.
  • Investigated accidents involving injury or property damage; interviewed witnesses as necessary.
  • Prepared detailed incident reports for each case handled during shift.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Arrested individuals suspected of criminal activities, following proper legal procedures.
  • Coordinated with legal personnel to prepare cases for prosecution.
  • Collaborated with other law enforcement agencies on joint operations and investigations.
  • Responded promptly to calls for service, assessing situations and taking appropriate action.
  • Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
  • Partnered with team members to implement service initiatives and achieve team objectives.

Bail Agent/Bounty Hunter

A-Bail Bonds
Las Vegas, Nevada
  • Reviewed arrest reports to determine eligibility for bail bonds.
  • Analyzed case information collected from public databases, law enforcement agencies, and other sources.
  • Conducted investigations into criminal backgrounds of defendants to assess risk associated with granting a bond.
  • Monitored compliance with court orders following release from custody.
  • Verified collateral for bonds prior to approval by insurance companies.
  • Provided training sessions for new employees regarding bail bond process and regulations governing same.
  • Assisted in the preparation of court documents and paperwork related to bond hearings.
  • Advised clients on how best to meet conditions imposed by courts during pre-trial period.
  • Maintained records of all transactions related to bail bonds.
  • Developed marketing strategies aimed at increasing business among existing and potential customers.
  • Provided advice and guidance to clients on their rights, responsibilities, and legal obligations under the terms of the bond agreement.
  • Interacted with law enforcement personnel to facilitate release from jail or detention centers.
  • Prepared financial statements outlining costs associated with various types of bonds issued.
  • Negotiated payment plans for clients unable to pay full amount due at time of issuance.
  • Participated in meetings with prosecutors and defense attorneys regarding client's status and progress on cases.
  • Initiated phone calls to customers for collections and overdue payments.
  • Scanned documentation and entered information into databases.
  • Took payments from customers and issued proper receipt documents.
  • Assisted bail bondsmen in locating individuals who have skipped out on bond payments.
  • Transported detained individuals to designated correctional facilities or courts of jurisdiction.
  • Responded quickly to emergency calls involving suspected criminals.
  • Ensured safety of self and others throughout each assignment.
  • Collaborated with law enforcement agencies in apprehension of fugitives.
  • Conducted interviews with witnesses and victims to acquire additional information regarding cases.
  • Monitored social media accounts associated with suspects to gain intelligence on their location or activity.
  • Searched databases for criminal records and other pertinent information related to assignments.
  • Confirmed warrants issued by the court system for arrest of fugitives.
  • Organized paperwork necessary for extradition proceedings when transporting fugitives across state lines.
  • Utilized a variety of weapons safely while making arrests.
  • Developed relationships with informants to obtain leads on fugitive locations.
  • Participated in ongoing training programs to stay abreast of changes in laws or regulations.
  • Prepared reports detailing investigations and findings.
  • Used binoculars and still and video cameras to obtain evidence for cases.
  • Observed suspects to verify identities, activities, and whereabouts.
  • Identified and located fugitives through surveillance, investigation, and research.
  • Maintained accurate records of assigned cases including case notes, evidence collected, and other related documents.

Loss Prevention Investigator

Hudson Bay Company
Montreal, Canada
  • Reviewed daily sales transactions for any discrepancies that may indicate fraudulent activity.
  • Enforced company policies related to loss prevention initiatives within the store.
  • Investigated customer complaints regarding possible stolen items from their orders.
  • Performed inspections of all entry points into the building, including doors, windows, and gates, ensuring they were properly secured.
  • Collaborated with law enforcement personnel when necessary in order to investigate more serious crimes.
  • Investigated employee theft incidents by interviewing witnesses and suspects and gathering evidence.
  • Advised employees on proper safety protocols while working alone at night or in isolated areas.
  • Monitored store activity for suspicious behavior and activities, such as theft and fraud.
  • Tracked trends related to shoplifting incidents in order to develop better methods of detection and prevention.
  • Conducted surveillance of retail stores to identify and apprehend shoplifters.
  • Maintained detailed records of investigations including suspect information, incident reports, witness statements, evidence collected, and outcome of cases.
  • Performed undercover operations in order to detect shoplifting, fraudulent returns, and other criminal activities.
  • Created reports summarizing findings from investigations for use by management team members.
  • Provided training sessions on loss prevention topics including shoplifting awareness, safety protocols, and investigation techniques.
  • Assisted with store inventory audits to ensure accuracy of stock levels and deter internal theft.
  • Participated in regular meetings with management team members regarding new loss prevention procedures or updates.
  • Analyzed security footage from CCTV cameras to identify irregularities or unlawful activity.
  • Ascertained, investigated, and alleviated internal and external theft and fraud.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Audited safety processes and overall business operations.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
  • Identified, investigated and resolved internal and external theft and fraud.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Task Force Investigations

*Private/Governmental Agencies
Canada And USA
  • Facilitated communication between upper management and the task force team regarding project status.
  • Coordinated regular staff meetings to discuss progress and address any issues or concerns.
  • Oversaw scheduling of resources needed to complete tasks, including personnel and equipment.
  • Conducted performance reviews for members of the task force team upon completion of assignments.
  • Provided guidance and support to task force members throughout their assignments.
  • Maintained records of all activities performed by the task force team for future reference.
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
  • Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
  • Monitored serving of warrants and assisted in making required arrests.
  • Patrolled designated districts in patrol cars, on bicycles and on foot.

Education

Investigations -

Sheridan Collage
Brampton, Ontario, Canada

Networking & Internet Support -

CDI College
Montreal, QC, Canada

Bail Agent / Bounty Hunter Course -

Nevada State Division of Insurance
Las Vegas, NV

Music Business Administration -

Berley Music School
USA

Small Business Administration / Management -

Concordia University
Montreal, QC, Canada

Security Course - Firearm Training and Security Training - Security And Protective Services

The Gun Store
Las Vegas, Nevada

CCW-Carry Conceal Weapons Training

Las Vegas Firearms Training
Las Vegas, NV

Skills

  • POS System's
  • Maintaining security
  • Loss Prevention
  • Inventory Management
  • Customer Assistance
  • Cash Handling
  • Regulatory Compliance
  • Payment Processing
  • Store Organization
  • Sales
  • Research abilities
  • Ethical standards
  • Effective Communication
  • Trained in different software's
  • Investigation techniques
  • Dispute Resolution
  • Risk level determination
  • Case Management
  • Pattern detection
  • Fraud identification
  • VIP customer support
  • Verbal and written communication
  • Investigative techniques
  • AML Compliance
  • Banking operations

Intro

Dear Manger and/or Recruiter,

 I am a highly skilled professional with over 20 years of training in the art of investigations and bail agent/bounty hunter experience as well. I’m seeking to align myself with a company looking for a motivated individual with quick learning skills and lots of training in pass jobs. I have enclosed my resume for your review. Some of my key strengths include: 

1. Quick and accurate assessments of situations using strong analytical and troubleshooting skills. 

2. Detailed oriented individual with the natural ability to work and function effectively either independently or in a team environment, working well under pressure while embracing the ability to lead by example. 

3. Possess a high energy level and strive to complete assignments with top-notch efficiency. 

4. Reliable person with a positive record of accomplishment in mediating situations that may seem overwhelming and unsolvable.

 I would appreciate an interview to discuss my qualifications in detail and expand on any work history related to this position. I thank you in advance for your consideration and look forward to meeting with you soon. 

Sincerely, 

Marc-Anthony Jackson

Custom

  • Bail agent: Licenses (USA)
  • Loss Prevention: Certificate (Canada)
  • Driver’s License (USA)
  • Firearms Licenses C.C.W (U.S.A)
  • Interrogation/Surveillance: Certificate (Canada)
  • Security Training: Certificate
  • Music Business Foundation: Certificate
  • Crypto Trader and Blockchain: Certificate

Overview

1
1

My skills can be utilized fully for this position as well.

Certification

  • Bail agent: Licenses (USA)
  • Loss Prevention: Certificate (Canada)
  • Driver’s License (USA)
  • Firearms Licenses C.C.W (U.S.A)
  • Interrogation/Surveillance: Certificate (Canada)
  • Security Training: Certificate
  • Music Business Foundation: Certificate
  • Crypto Trader and Blockchain: Certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft

Networking

Blockchain

Linux

Coding

Languages

English
Native language
French
Intermediate (B1)
B1

Interests

Investigations

Reading

Current Affairs

Computers

Timeline

Claims and Fraud Department

Bank of America

Assistant Store Manger(A.S.M) & Loss Prevention (internal), inventory, shorts, shortages)

Family Dollar

Software and Website Tester

Keyword Studios

Network Support Analyst (Dun & Brad Street)

Computer Science Corporation (CSC)

Fraud and Skip-Tracing Department

Credit One Bank

Internal Investigations

Macy's

Armed Patrol Officer

Protection One

Bail Agent/Bounty Hunter

A-Bail Bonds

Loss Prevention Investigator

Hudson Bay Company

Task Force Investigations

*Private/Governmental Agencies

Investigations -

Sheridan Collage

Networking & Internet Support -

CDI College

Bail Agent / Bounty Hunter Course -

Nevada State Division of Insurance

Music Business Administration -

Berley Music School

Small Business Administration / Management -

Concordia University

Security Course - Firearm Training and Security Training - Security And Protective Services

The Gun Store

CCW-Carry Conceal Weapons Training

Las Vegas Firearms Training

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Marc-Anthony JacksonInvestigations/Analyst