Marc Aldritz S. Guevarra
Miami,FL
Summary
To obtain a position that allows me to use my work experience skills while assisting your company's success and growth. A collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments, a diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Business Data Analyst
APC by Schneider Electric Philippines
Rosario Cavite Philippines
10.2020 - 01.2024
- Responsible for improving Data Quality within the CRM system (Salesforce.com) with focus on Global Strategic Accounts and Multi-Country Targeted Accounts
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Perform data cleanup and ongoing maintenance to keep VIP Key Accounts updated
- This type of resource should be very oriented and can perform web searches to validate key information that will be captured in bFO
- Perform Analysis and extracting of reports on the CRM system data
- Work with our common CRM system and have an understanding of sales processes enabled by our tool.
- Developed and implemented data governance policies and procedures.
Customer Service Specialist (Power Products)
APC by Schneider Electric Philippines
Rosario Cavite Philippines
05.2016 - 10.2020
- Provide end-to-end service to Internal and External partners with topics including but not limited to Pricing and Availability, Order Inquiry, Order Booking, Order Modification, Deliveries, and any Customer relational actions
- Manages Order Booking and Order Entry services with great detail and accuracy
- Collaborates with different departments such as Finance and Logistics to ensure smooth flow of internal and external transactions, from Credit Management to Deliveries
- Takes initiative for identified bottlenecks or process gaps and provides analysis and resolution for a smooth workflow between departments
- Immerses with different teams for deep cross-culture familiarization to provide issue resolution, root cause analysis, and process mapping on a holistic perspective
- Responsibilities generally include answering phone calls, chat support, and emails
- Give customers information about products and services
- Detecting leads that will convert to opportunities (Revenue Generation)
- Product selector regarding Masterpact ACB, Square D, Switches and Outlets, Etc.
IT Support Analyst
Phil - Data Business systems Inc. (IT Firm)
Rosario Cavite Philippines
02.2015 - 05.2016
- Provide 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
- (Ticket based)
- Hardware | Laptop and Desktop - Set up of IT Asset and IT Essentials
- Analyze, diagnose and resolve technical problems encountered by clients
- Coordinate, support and control IT Onsite and remote infrastructure tasks
- Point of Contact Support for Customer Care Center Department and their Visitors
- Handles some mini project like Hardware Asset Management and OS Upgrade
- Inventory and disposal of defective IT Assets
- Arrange external technical support for hardware with active warranty
- Basic Active Directory Knowledge
- Creating accounts, reset passwords, creating groups, etc.
IT Technical Support
HRD (S) PTE., LTD.
Rosario Cavite Philippines
02.2013 - 02.2015
- Installation of Hardware/Software for customer needs
- Troubleshoot for Printers and Copier machines
- Point of contact for Technical Support to different Sister Companies
- Perform pro-active and on-demand health checks of IT systems including, but not limited to; printers, copiers, fax machines, scanners, and projectors
- Communicate technical issues to higher-level support if necessary.
- Tested new software and hardware before deployment.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Streamlined IT processes for increased efficiency and reduced downtime.
Operations Analyst
Wise Knight Technologies Inc. (Online Gaming Company)
Makati City Philippines
04.2012 - 09.2012
- Responsible for monitoring games such as Horse and Greyhounds racing on different sites Web-based system
- Monitor existing coverage to ensure start times and matchups are accurate and up-to-date
- Provide support and guidance to other team members and departments as needed.
Education
Bachelor of Science - Information Technology
De La Salle University - Dasmariñas
Dasmarinas Cavite Philippines01.2012
Skills
- System Application and Products (SAP)
- Bridge Front Office (BFO) Sales Force
- BFO Lex Champion Philippines
- CPQ Configure, price and quote, a tool for Orders w/ SPA
- Product selector or Sysconf
- Basic knowledge of Schneider Electric Power products
- IT Remedy System, Service Now Ticketing System
- Knowledge in various Windows operating systems such as Windows 10, Windows 8, Windows 7, Windows XP, and Windows 2000
- Knowledge in Outlook, IBM Lotus Notes, Outlook Express, and MS Office such as MS Word, MS Excel, MS PowerPoint, and MS Outlook
- AVAYA phone troubleshooting
- Basic Network Configuration and Network Troubleshooting
- Software Installation and Hardware Troubleshoot
- Printer Troubleshooting
- Creating Loyalty in Achieving Greater Customer Experience Trained
- Customer Service Handling Skills
- Information Technology Infrastructure Library (ITIL) Trained
- Time management skills and multi-tasking skills; can perform multiple assignments under pressure and can consistently meet deadlines
- Analytical/Research Skills
- Keen to Details
Trainings And Seminars Attended
- Customer Service Training, 02/27/16, Phil - Data Business Systems Inc, APC by Schneider Electric Admin Bldg. PEZA, Rosario Cavite
- IT Pro Asia Seminar, 11/22/11, AFP Theater, Camp General Emilio Aguinaldo, Quezon City
- Philippine Youth Congress in Information Technology 2011, 09/16/11, University of the Philippines Diliman, Quezon City
- Philippine Youth Congress in Information Technology 2010, 09/16/10, University of the Philippines Diliman, Quezon City
References
Lloyd Vincent De Leon, IT Department Manager, APC by Schneider-Electric, Admin Bldg Lot 1 Block 5 Phase II PEZA, Rosario, Cavite, 0917-881-93-72
Training
IT Technical Support, Philippines Deposit Insurance Corporation, 04/25/11, 06/03/11, 6782 Ayala Ave. cor V.A. Rufino St., Makati City
Timeline
Business Data Analyst
APC by Schneider Electric Philippines
10.2020 - 01.2024
Customer Service Specialist (Power Products)
APC by Schneider Electric Philippines
05.2016 - 10.2020
IT Support Analyst
Phil - Data Business systems Inc. (IT Firm)
02.2015 - 05.2016
IT Technical Support
HRD (S) PTE., LTD.
02.2013 - 02.2015
Operations Analyst
Wise Knight Technologies Inc. (Online Gaming Company)
04.2012 - 09.2012
Bachelor of Science - Information Technology
De La Salle University - Dasmariñas