Marc Anthony Cervantes
Lancaster,CA
Summary
Driven IT support specialist with an unrelenting work ethic. Has plenty of hands-on experience having completed 500+ tickets. Proficient in network configuration and database management. Someone who is dedicated to enhancing user experience through effective troubleshooting and maintenance and is passionate about improving the student experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ITS Help Desk
Antelope Valley College
06.2024 - Current
- Provides IT support via phone or in-person, delivering clear, user-friendly assistance to resolve a wide-range of technical issues.
- Images and deploys student and staff computers which number 200+ computers across the AVC campus.
- Excels in inventory and database management along with other administrative duties as required.
- Conducts routine maintenance and troubleshooting for the majority of AVC’s WEPA printing stations to ensure operational reliability for student access.
- Manages a pool of over 400+ student loaner devices, standardizing data-wipe and repair procedures to guarantee 100% of devices are secure and ready for use each semester.
- Works effectively in fast-paced environments.
IT Coursework
Antelope Valley College
07.2024 - 06.2026
- Setup of two or more computers to communicate on a network using Windows or Linux.
- Interacts with a multitude of computer testing and software diagnostic tools which included hand tools for repairing and adjusting computer equipment and trace networking equipment for network hardware and software.
- Manages simulated test environments revolving around maintaining accounts at all administrative levels.
- Studies basics of penetration testing, network configuration, and social engineering techniques to create secure networks in an effort to heighten security.
- Continues to prepare for working in military settings which includes designing, implementing, and managing diverse networks.
Education
Bachelor of Science - Computer Networking
Antelope Valley College
Lancaster, CA06-2026
Bachelor of Arts - Art And Design, Games And Playable Media
University of California, Santa Cruz
Santa Cruz, CA06-2022
Skills
- Altruistic
- Operating Systems (Windows 10/11, macOS, Linux)
- Microsoft Office
- Cybersecurity Awareness
- Problem-solving
- Basic Scripting
- Spanish Speaker
- Networking
- Teamwork and collaboration
Certification
- Network System Administrator I, AVC - 2026
- Network System Administrator II, AVC - 2026
Timeline
IT Coursework
Antelope Valley College
07.2024 - 06.2026
ITS Help Desk
Antelope Valley College
06.2024 - Current
Bachelor of Science - Computer Networking
Antelope Valley College
Bachelor of Arts - Art And Design, Games And Playable Media
University of California, Santa Cruz