Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MARCANTHONY ESTRADA

Humble,TX

Summary

Dedicated and results-oriented Retail Sales Associate with a proven track record of exceeding sales targets and providing exceptional customer service. Possessing strong interpersonal skills and a deep understanding of retail operations, I am committed to delivering an exceptional shopping experience to every customer along with properly handling customer problems with diligence and support service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

CurrentRetail Sales Associate / Merchandiser

Macy's Inc
11.2020
  • Used business and product knowledge to solve customer needs.
  • Checked returned product condition before processing refunds.
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
  • Replenished supplies by monitoring and sourcing inventory.
  • Addressed, researched and resolved customer issues.
  • Improved individual performance by accepting direction and feedback.
  • Set productive work goals and established priorities in order to meet them.
  • Met sales quotas by utilizing upselling opportunities.

Summer Camp Staff Member

Pineywoods Camp
05.2019 - 03.2020
  • Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Organized, led, and promoted interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
  • Kept participants safe with thorough instruction and ongoing monitoring of activities.
  • Demonstrated material and equipment use to recreational users.

Education

New Caney High School
New Caney, Texas

Skills

  • Customer Relationship Management
  • Online Systems
  • Merchandising and Promotions
  • Teamwork Skills
  • POS Systems Knowledge
  • Customer Satisfaction
  • Customer Needs Assessments
  • Effective problem-solving and conflict resolution abilities

Certification

Customer Service Order Processing Time Management Stocking and Receiving Truck Unloading Problem-Solving

Timeline

CurrentRetail Sales Associate / Merchandiser

Macy's Inc
11.2020

Summer Camp Staff Member

Pineywoods Camp
05.2019 - 03.2020

New Caney High School

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MARCANTHONY ESTRADA