Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
Timeline
Generic

Marc A. Garcia-Dominguez

7527 W 62nd Pl Summit,IL

Summary

Energetic and performance driven retail sales professional with 3 years of experience, delivering quality service, improving customer satisfaction and successfully defusing the toughest clients. Achieved a 25% increase in departmental sales within 8 months at Coach through sale strategy and merchandising techniques. Skilled in learning customer needs, strengthening rapport with clients and upselling to meet sales quota. Committed to to maintain high-level customer satisfaction by smoothly resolving customer request, needs and problems.

Overview

5
5
years of professional experience

Work History

Sales Associate Specialist

Coach
11.2023 - Current
  • At Coach, I am an ambassador for the brand; therefore, it is within my scope of work to upkeep my knowledge of the brand and of our products
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned the key skills of being in the business of creating and maintaining relationships with my clients
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Exceeded monthly sales target through effective upselling techniques and consistent client outreach was crucial in ensuring that I met my sales goal for the week
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.

Environmental Service Team / Facility Engineer

Loyola University Medical Center, Center Of Fitness
03.2023 - 03.2024
  • Working retail in contrast to working at a center for fitness can seem like working in opposite ends of the spectrum; however, working at this location sharpened my critical thinking skills and my ability to think out of the box when it came to engaging with the community.
  • Specific skills I improved on in this role were my leadership skills, communication skills, and collaborative skills
  • Maintained high levels of customer satisfaction through prompt resolution of issues related to the facilities operational needs.
  • Ensuring that my workplace is immaculate and ensuring that the customer is satisfied with their stay is something I would do anywhere.
  • Managed capital projects for the facilities infrastructure, ensuring timely completion and minimal disruption to the facility's operation.


Sales Specialist

Apple Inc
09.2021 - 01.2022
  • At Apple, we're there to enrich lives and have impactful interactions with the customer, applying all your customer service skills are crucial to finding solutions for customer needs while still being able to deliver an immaculate Apple experience.
  • Mastered the A.P.P.L.E steps of services
  • Educated customers about the latest product features and benefits to aid in selecting the best options for each individuals' needs.
  • Built relationships with a wide variety of customers to maintain customer loyalty & satisfaction, resulting in maintaining an above average NPS score of 90% customer satisfaction
  • I achieved this prestigious NPS score through throughout research on Apple products to bring the most up to date knowledge on the latest products to bring the best experience to the customers
  • Greeted each customer with a personalized welcome, probed around the customer to reach their needs, presented a solution to the customer in regards to their concerns as well as reassuring them before leaving the store
  • Finally, saying our farewells knowing both the customer and I are satisfied with our interaction along with an invitation to return.

Park assistant Member

Summit Park District
11.2021 - 01.2022
  • As a Park assistant, having time management and being responsible are crucial skills to have as you must complete a list of tasks to complete throughout the day
  • These tasks included mowing the lawn, regularly garbage checks, inventory check, and janitorial services
  • Coordinated in setting up for main events.

Co-Founder

1 & 2 General Cleaning Inc
05.2019 - Current
  • As an Administrator at 1 & 2 General Cleaning INC. you're responsible for making sure your zoning stores are meeting service expectations as well as conducting target marketing research to scope out industry competition and identifying advantageous trends.
  • Established and maintained strong relationships with customers, vendors and strategic partners to offer exceptional services to all networks.
  • Inventory checks are crucial to us as it's important to us to have our essentials in stock and reassuring all equipment is in ready to use status
  • Leadership, communication, and decisive skills are crucial for this position as you're required to schedule certain projects with Store leaders or Corporate


Barista

Starbucks
11.2019 - 11.2021
  • Memorized over 50+ different menu items and helped guide guests to their ideal dining experience
  • Onboarded & delivered exceptional client service to 200+ customers per shift during peak times
  • Skilled and managed in the Point of Sales criteria were fundamental in my successes
  • During closing hours, making sure all touch points are sanitized, all dishes are cleaned, as well as throwing away any spoiled food are crucial to have a clean and healthy work environment for the next business day.

Education

High School Diploma -

Argo Community High School
Summit, IL
06.2020

Skills

  • Customer assistance
  • Retail sales/Sales goal attainment
  • Effective negotiation
  • Fluent in Spanish
  • Public Speaking
  • Cashiering
  • Team work and Collaboration
  • Cleaning Experience
  • Problem Resolution/Management
  • Public Relations
  • Quality Assurance
  • Technical Support
  • Merchandise Branding/Product knowledge
  • Networking

Accomplishments

  • Honor Roll Physics
  • Mathematics
  • Spanish

Activities

  • Previous Employee, Wendy's Fast Food Restaurant
  • Volunteer, Test Positive Aware Network (TPAN)
  • Member, Summit Park District

Timeline

Sales Associate Specialist

Coach
11.2023 - Current

Environmental Service Team / Facility Engineer

Loyola University Medical Center, Center Of Fitness
03.2023 - 03.2024

Park assistant Member

Summit Park District
11.2021 - 01.2022

Sales Specialist

Apple Inc
09.2021 - 01.2022

Barista

Starbucks
11.2019 - 11.2021

Co-Founder

1 & 2 General Cleaning Inc
05.2019 - Current

High School Diploma -

Argo Community High School

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Marc A. Garcia-Dominguez