Marcayla Jones
Office Support Specialist
Saint Louis
Summary
Dynamic Family Services Specialist with a proven track record at Beginning Futures, adept at crisis intervention and needs assessment. Skilled in fostering community partnerships and enhancing service access, while demonstrating strong problem-solving abilities and teamwork. Committed to promoting family well-being through effective communication and behavioral assessment.
Experienced with case management, counseling, and family support. Utilizes strong communication skills to build trust and resolve conflicts. Knowledge of community resources and effective intervention strategies.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Family Services Specialist
Beginning Futures
08.2015 - 06.2025
- Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
- Collaborated with multidisciplinary teams to address complex family situations and deliver comprehensive care.
- Conducted intake interviews and completed applications assessments to understand client needs and discover issues that affect treatment.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
- Established strong partnerships with community organizations; working together to address systemic issues affecting families in the region.
- Planned and participated in off-site and on-site client events and activities.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
Customer Service Representative
Convergys
01.2016 - 02.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
The American Academy
10 W Broadway Suite 700 Sake Lake City, UT 84101 05.2001 -
Skills
Data confidentiality protocols
Professional ethics
Self-awareness
Behavioral assessment
Parenting education
Needs assessment
Community education
Community resources
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Multitasking Abilities
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Documented and resolved customer billing issues which led to faster issue resolution times and improved customer satisfaction.
- Achieved 100% accuracy in monthly reports by completing data entry tasks with accuracy and efficiency.
Certification
LPC - Licensed Professional Counselor
Timeline
Customer Service Representative
Convergys
01.2016 - 02.2018
Family Services Specialist
Beginning Futures
08.2015 - 06.2025
High School Diploma -
The American Academy
05.2001 -
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