Marcayla Lopez
Houston,TX
Summary
The most dedicated professional with expertise in being a Customer service representative, Account Manager, and Sales representative ex.. Skilled in having an engaging personality and professional tone to engage with customers. Accurate in data collection and reporting information. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy on accounts. Organized and dependable candidate with being successful at managing multiple situations with a positive attitude. Willingness to take on added responsibilities to meet team goals so that the company can keep progressing as a Team!
Overview
6
6
years of professional experience
Work History
Market Research Interviewer
PrideStaff
04.2024 - Current
- Obtained and Maintained confidentiality of customer information and company procedures.
- Conducted consumer surveys and analyzed consistent trends with more than 300 people.
- Followed guidelines and recommendations from supervisors to complete quality interviews.
- Managed scheduling and appointment setting for repeat interviews, ensuring timely follow-up and completion of all required sessions.
- Performed quality control procedures to verify accuracy of spelling, grammar,and correct information gathered.
- Collected information to interpret data for clients.
Enrollment Specialist/ Sales Reps
Primary Services
12.2023 - 02.2024
- Updated, entered, and reviewed customer data profile.
- Communicated effectively via telephone with prospective customers.
- Increased customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures.
- Addressed and resolved customer complaints to establish trust, increase loyalty, and consistency.
- Took up to 45-50 calls a day in a timely Manner.
Account Manager
AMG Marketing
06.2023 - 09.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews, to then identify areas for improvement and ensure continues success.
- Educated clients on new products/ services to increase customer engagement with brand.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Promoted to manager in one month and was successfully able to hire on my own team.
- Trained/Interviewed multiple candidates
Lead Hostess
Ten Sushi + Cocktail Bar
10.2022 - 05.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Developed and implemented creative strategies to improve guest satisfaction to attract repeating Customers consistently.
- Informed patrons with estimated waiting times during peak service hours.
- Maintained a positive work environment by motivating and supporting hostess staff, fostering teamwork and collaborating to ensure exceptional customer service skills.
- Supported with hiring process
Lead Hostess
Marmo
03.2022 - 09.2022
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever it could be possible.
- Quickly adapted to changing restaurant needs when necessary, maintaining composure under pressure and exhibiting outstanding problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team daily.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy times.
Airport Study Agent
JD Power
11.2019 - 01.2020
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Guided and advised on best options for customers.
- Informed Customers of policies and procedures.
- Maintained accurate recordings of client communications, transactions, policies, and other relevant documentation for operations within the agency.
- Analyzed customer feedback data to identify trends patterns and habits that can be used to improve airport operations and enhance the overall customer experience.
Customer Service Representative/Market Research Interviewer
Creative Consumer Research
01.2018 - 02.2020
- Handled customers inquiries and suggestions promptly and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Updated customers account information to maintain the correct records.
- Answered customers telephone calls promptly to avoid on-hold wait times, from being excessive.
- Resolved customers complaints with empathy, resulting in increased loyalty, repeat business and effective updates.
Education
Associate of Business Administration - Business Administration And Management
Houston Community College
Houston, TX08.2026
Skills
- Customer Service
- Team Leadership
- Inbound and outbound calls
- Coaching and Mentoring
- Participant screening
- Data Verification
Timeline
Market Research Interviewer
PrideStaff
04.2024 - Current
Enrollment Specialist/ Sales Reps
Primary Services
12.2023 - 02.2024
Account Manager
AMG Marketing
06.2023 - 09.2023
Lead Hostess
Ten Sushi + Cocktail Bar
10.2022 - 05.2023
Lead Hostess
Marmo
03.2022 - 09.2022
Airport Study Agent
JD Power
11.2019 - 01.2020
Customer Service Representative/Market Research Interviewer
Creative Consumer Research
01.2018 - 02.2020
Associate of Business Administration - Business Administration And Management
Houston Community College
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