Marco B Cardenas
Denver,CO
Summary
Responsible candidate eager to provide safe and efficient patient care. Strong knowledge of sterilization methods, safety protocols and equipment care. Knowledgeable in inventory control and recordkeeping. Reliable and dedicated to providing superior customer service.
Overview
17
17
years of professional experience
Work History
Certified Sterile Processing Technician
St.Anthony/Ortho Colorado
Lakewood, CO
06.2021 - Current
- Inspected sterile package integrity prior to distribution.
- Recorded biologicals and test results.
- Wrapped trays, instrument packs, and sets.
- Verified and maintained proper documents and records for sterilization.
- Sterilized and turned over sets for Trauma emergencies.
- Performed QC and inspected trays before Vepro and Sterilization.
- Assembled cardiovascular and Nero sets for trauma cases.
Customer Care Representative
Covered California
Costa Mesa, CA
02.2015 - 09.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Communicated with Cover CA. and customers regarding their health insurance premiums and coverage
Patient Care Coordinator
Molecular Imaging Corp.
San Diego, CA
03.2010 - 01.2015
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Educated patients on PET/CT exams, as well as checked vitals, glucose levels and started IV's.
- Organized patient records and database to facilitate information storage and retrieval
General Manager
Pizza Hut, Restaurant Brands
Mandeville, LA
01.2007 - 03.2010
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Sterile Processing Technician - Sterile Processing Technology
Front Range Community College
Westminster, CO07.2021
Associate of Arts - General Education
Riverside Community College
Norco, CA06.2012
C.M.A. - Medical Assisting
Bryman College
Ontario, CA07.2011
Skills
- Instrument Inspection
- Aseptic and Sterilization Techniques
- Sterile Processing and Distribution Certification
- Recording Test Results
- Gowning and Gloving Procedures
- Computerized Tracking
- OSHA Guidelines
- Processing Instruments
- Instrument Storage
- Operating Room Procedures
- Quality Control
- Picking Instruments
- Assembling Case Carts
- Team Meetings
- Sterilization Procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Sterile Processing Technician
St.Anthony/Ortho Colorado
06.2021 - Current
Customer Care Representative
Covered California
02.2015 - 09.2019
Patient Care Coordinator
Molecular Imaging Corp.
03.2010 - 01.2015
General Manager
Pizza Hut, Restaurant Brands
01.2007 - 03.2010
Sterile Processing Technician - Sterile Processing Technology
Front Range Community College
Associate of Arts - General Education
Riverside Community College
C.M.A. - Medical Assisting
Bryman College