Marceda Sweeney
STOCKTON, CA,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Complex Billing Rotational
Pacific Gas & Electric
04.2023 - Current
- Acquired new skills and existing skills through hands-on experience and training opportunities during the rotation period.
- Building strong relationships with other employees while showing strong teamwork abilities in the rotation position.
- Demonstrate initiative by providing support when needed and support department goals.
Service Presentative Billing Department
Pacific Gas & Electric
10.2014 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Interval Billing with third party
- Program worked-MDMS, UIQ, Smart view, Star/Hex, BOE Webform request, CCO Knowledge force and salesforce.
- Identified opportunities for process improvements by speaking up to my supervisor
- Handled escalated customer inquiries related to billing discrepancies by investigations and finding the best way to resolve issue
Customer Service Representative
Pacific Gas And Electric
04.2011 - 10.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ05.2015
Skills
- Friendly, Positive Attitude
- Customer Service
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
Timeline
Complex Billing Rotational
Pacific Gas & Electric
04.2023 - Current
Service Presentative Billing Department
Pacific Gas & Electric
10.2014 - Current
Customer Service Representative
Pacific Gas And Electric
04.2011 - 10.2014
Bachelor of Science - Business
University of Phoenix