Marcel Blakely Anderson
Cabinet Builder Coordinator
Charlotte,NC
Summary
Accomplished professional with hands on experience in Sales and Installation, Training, Merchandising, Inventory, Customer Service, and Warehousing. Proven track record of meeting and exceeding goals and quotas. Exceptional communication skills. Proficient in Microsoft Word, Movex, Outlook, Sales Force, Powerpoint and Excel.
Overview
26
26
years of professional experience
Work History
Builder Coordianator
Masterbrand Cabinets
01.2025 - Current
- Audit delivery of our product on a regular basis and hold delivery agents accountable through chargeback process
- Coordination of any expedited deliveries to complete installs or services
- Ensure accuracy of all parts being pulled for next day service and audit regularly
- Focus on eliminating troubleshooting costs through continuous process improvement and process adherence of the Operations staff
- Ensure accurate and timely invoicing to customers of all materials for full kitchens and service completed daily
- Developed detailed project plans, aligning resources with client requirements and deadlines.
- Facilitated communication between stakeholders to ensure clarity on project goals and deliverables.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
Assistant Manager
EC Barton & Co/Surplus Warehouse
04.2008 - 07.2022
- Lead building product sales efforts to meet target goals. Products include but are not limited to interior/exterior doors, windows, kitchen/bath cabinetry, trim and moulding, countertops and vanities, toilets, sinks, tubs, flooring and carpeting
- Responsible for providing product sales and installation training to sales associates, builders, contractors, installers and DIY for the District consisting of 12 stores
- Troubleshoot and manage difficult or emotional customer situations
- Identify and resolve customer complaints and claim issues
- Delegate and monitor work assignments for in house sales associates
- Complete monthly and weekly reports
- 1 of 3 Assistant Managers chosen (out of 100 stores) to attend Corporate Office Store Manager Training Sessions
- Selected by top management to implement monthly hands on product and sales/installation training for laminate, wood and tile products throughout the District
Store Manager
Floors Today
06.2006 - 03.2008
- Provide customer service by greeting and assisting customers regarding inquiries and issues
- Monitored sales activities to ensure customer satisfaction and quality measurements
- Developed and Conducted free weekend “How To” flooring clinics for the public which was eventually implemented throughout 80 flagship stores
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts
- Responsible for inventory stock reorder and recording purchases, sales and requisitions
- Enforce safety, health and security rule
- Ensure incoming product quality control
- Increased store sales 40% during first month of employment
- Created sales tracking spreadsheet for District use
Retail Sales Representative/Vendor
Armstrong World Industries
04.2004 - 03.2006
- Responsible for maintaining and increasing sales activities for large retail customer/client base throughout an assigned territory
- Utilized benefits based sales cycle approach to determine clients needs
- Successfully cultivated relationships to increase profitability and inventory management
- Gained a thorough working knowledge of a variety of products in order to customize and ultimately increase sales
- Recipient of Manager’s Award, #1 in Comp Sales Floor Division (out of 81 representatives nationwide)
- Given the responsibility for “New Hire” training of incoming Armstrong Sales Representatives. Conducted training classes at the Corporate Level as well as in the field
Risk and Emergency Inspector
PBS&J
09.2003 - 12.2003
- Monitored the removal of debris from Hurricane Isabel
- Scheduled areas of pick up on a daily basis
- Liaison between pick up crew and homeowners
- Responsible for working with FEMA and City officials to ensure adherence of guidelines during pick up process
- Managed at least two crews at one given time
Team Leader/Customer Service Representative
Pergo, Inc.
04.1999 - 07.2003
- Represent departmental interests on team projects for process enhancements and product launches
- Effectively communicate relevant information to staff
- Assigned to be the direct contact for Home Depot and Lowe’s buying offices
- Schedule appointments with distributors to receive ship orders by respective due dates
- Responsible for all new store shipments for South and Mid-South regions
- Provided constructive solutions for all order discrepancies
- Assumed a newly created position which provided product training to Lowes and Home Depot
- Implemented hands on technical support and training classes for Pergo associates
Education
Business Management - Business Management
Hampton University
Hampton, VA01-1994
Skills
- Sales Presentations
- Product Training
- Customer Service Excellence
- Client Retention
- Teambuilding
- Inventory Management
- Forecasting
- P & L Management
- Reduction Control
- Problem-solving
- Attention to detail
- Flooring installation
- Project management
Accomplishments
Created an On-line Kitchen Design business model that created over 1 million in sales the first year.
Affiliations
National Federation of Professional Trainers October 1993 to Present
Timeline
Builder Coordianator
Masterbrand Cabinets
01.2025 - Current
Assistant Manager
EC Barton & Co/Surplus Warehouse
04.2008 - 07.2022
Store Manager
Floors Today
06.2006 - 03.2008
Retail Sales Representative/Vendor
Armstrong World Industries
04.2004 - 03.2006
Risk and Emergency Inspector
PBS&J
09.2003 - 12.2003
Team Leader/Customer Service Representative
Pergo, Inc.
04.1999 - 07.2003
Business Management - Business Management
Hampton University
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