Summary
Overview
Work History
Education
Skills
Certification
Summary
References
Timeline
Generic

Marcel Calarco

Syracuse,NY

Summary

Regional Training Manager at Dunkin' Donuts-The Wolak Group with expertise in recruitment, training, and multi-unit management. Achieved a 10% increase in customer service scores through effective team development and operational strategies. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Regional Training Manager

Dunkin' Donuts-The Wolak Group
Syracuse, NY
01.2016 - Current
  • Coordinated operations across 35 locations in Upstate New York, New Hampshire, and Maine, overseeing five Multi-Unit Managers.
  • Evaluated training effectiveness through feedback and performance assessments.
  • Instructed and mentored employees to foster skill development at assigned locations.
  • Documented and implemented ongoing training strategies aligned with operational needs.
  • Ensured management awareness of KPIs and provided guidance on improvement strategies.
  • Took ownership of operations, guest satisfaction, and employee retention as a Training Business Partner.
  • Delivered structured training and real-time coaching for efficient task execution.
  • Cultivated a supportive environment that fosters continuous learning among employees.
  • Partnered with Area Managers to enhance guest experiences by addressing food safety and service gaps.
  • Conducted needs assessments to identify training gaps and opportunities.
  • Managed multiple projects simultaneously while ensuring deadlines were met.
  • Conducted needs assessments to identify gaps in employee knowledge and skills.

Sales Team Lead

Crocs
Syracuse, NY
07.2016 - 08.2022
  • Been working on and off with crocs for several years as Team Lead in Syracuse, NY. Job Duties:
  • Perform all daily store tasks and assist in training new sales associates on performing these tasks.
  • Delegate responsibility effectively and provide clear directions to others.
  • Deliver a high level of operational excellence in all areas including visual merchandising, loss prevention, cash handling, inventory control, and safety and security of people and assets while adhering to applicable federal state, and local laws.
  • Works to train staff on how to drive sales to fullest potential through continued development on key performance indicators, product knowledge, customer service standards, operational requirements, and visual presentation. Focus on Exceptional Customer Experience.
  • Greet each customer that is in the store and provide prompt, courteous, and friendly service and thank each customer after each transaction.
  • Find out the customer's needs, recommend, select and help locate the right merchandise.
  • Lead by example and empower co-workers to do what it takes to create an exceptional customer experience.
  • Role model and motivate employees to attain individual and team sales goals daily.

Store Manager

FASTRAC MARKETS
Camillus, NY
02.2014 - 12.2015
  • Maintains store conditions per company standard to improve profitability.
  • Maximize department sales and profits.
  • Provide outstanding customer service to all guests.
  • Complete regulatory DEC audits.
  • Maximize store profits and gross profit through effective merchandising.
  • Train new and existing employees.
  • Maintain relationship with all vendors and brand representative.
  • Daily/Weekly ordering and maintenance of merchandise levels.
  • Accomplishments Lowered Food waste in all areas.

Assistant Manager/Perishables Manager

PRICE RITE MARKETS
Syracuse, NY
01.2013 - 12.2013
  • Maintains store conditions per company standard to improve profitability.
  • Maximize department sales and profits.
  • Develop and maintain a team concept to improve associate morale, communications, non-Union status, working conditions, establish community involvement.
  • Maximize store profits and gross profit through effective merchandising.
  • Maintain customer service levels according to company standards.
  • Comply with company and governmental sanitation standards.
  • Ensure weekly on-hand inventory goals through proper ordering practices.
  • Manage recruitment, development, training and counseling of all associates.
  • Establish a working relationship with all support staff and supervisors.

Store Manager/District Store Trainer

DOLLAR TREE
Mattydale, NY
01.2011 - 12.2013
  • Responsible for maintaining store inventory, cash management, ensuring proper staffing levels as well as interaction with the public on the sales floor.
  • Handle all staffing issues including but not limited to: hiring, terminations, and training.
  • Provide district wide management training and personally conducted full inventories on all stores within the district.
  • Develop daily/weekly workload plans, coordinate responsibilities and follow through to maximize results.
  • Ensure proper store orders were generated to maximize sales.
  • Develop sale plans to move weekly drive items.
  • Ensure monthly planner resets were done correctly and on time.
  • Maintain proper control of labor hours as well as inventory shrink levels to company goals or below.
  • Accomplishments Only location in district to achieve a 10.5% increase in cashier recommended upsell of additional items; Payroll budget consistently met 11 of 12 months; 5% increase in customer satisfaction scores; Sales increase of 6.39% over previous year.

District Training Manager

FAMILY DOLLAR
Hamilton, NY
01.2006 - 12.2011
  • Responsible for 20 locations, including base store.
  • Certified Training Manager responsible for district wide recruiting and training of new management and sales staff candidates.
  • Succession planning for staff, Assistant Store Managers within District.
  • Conduct weekly conference calls for Assistant Managers and Managers within district.
  • Weekly audit visits to various district stores reporting to District Manager.
  • Coordinate and evaluate the merchandising, operational, and expense control programs for up to 20 Family Dollar Stores.
  • Manage operational budgets.
  • Develop and implement short- and long-term goals.
  • Accomplishments Increased customer service scores by 10%; Decreased shrink by 3%; Sales increase of 12% over previous year.

Education

Diploma in Management -

International Correspondence School
Scranton, PA
01.1997

Diploma -

Hazleton High School
Hazleton, PA
01.1992

Skills

  • Recruitment and training
  • Oracle and PeopleSoft
  • Inventory management
  • Loss prevention and cash control
  • Scheduling and store operations
  • Multi-unit management
  • P&L management
  • Visual merchandising
  • Succession planning
  • Operational management
  • Employee training
  • Inventory control
  • Cross-functional collaboration
  • Leadership development
  • Team building
  • Problem solving
  • Performance metrics

Certification

  • Servsafe Certified
  • Teacher and Proctor in Servsafe

Summary

Manager with 20 plus years of store and district level retail experience. Skilled at planning and budgeting; employee management training; strict adherence to company standards; customer relations.

References

References available upon request.

Timeline

Sales Team Lead

Crocs
07.2016 - 08.2022

Regional Training Manager

Dunkin' Donuts-The Wolak Group
01.2016 - Current

Store Manager

FASTRAC MARKETS
02.2014 - 12.2015

Assistant Manager/Perishables Manager

PRICE RITE MARKETS
01.2013 - 12.2013

Store Manager/District Store Trainer

DOLLAR TREE
01.2011 - 12.2013

District Training Manager

FAMILY DOLLAR
01.2006 - 12.2011

Diploma in Management -

International Correspondence School

Diploma -

Hazleton High School

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Marcel Calarco