Marcel Crespo
Barkeeper
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Food and Beverage Supervisor/Manager
Marriott
09.2020 - 02.2024
- Bar duties for hotel restaurant
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Directed food preparation and cooking activities to meet health and safety standards.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Banquet Captain
Marriott
07.2014 - 09.2022
- Recipient of 15 Golden Keys awarded by guests for excellent customer service
- Oversee all logistics and staffing for functions and meeting
- Safety Committee member responsible for establishing and reviewing safety procedures for staff and guests
- Bar duties for season special events of over 1,000 plus guests
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Interpreted instructions to schedule and set up events to client specifications.
- Liaised with catering department about event changes and implemented requested adjustments.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Waiter/Bartender
Aqua Turf Club
01.2011 - 01.2014
- Oversaw all functions in banquet and dining room facilities
- Assisted serving at the bar
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Banquet Manager
Clarion Hotel
01.2009 - 01.2011
- Managed all aspects of facility set up for banquets
- Supervised staff performance
- Assured food and beverage preparation were on schedule with event planning
- Handled client feedback and coordinated next steps with staff
- Oversaw timeliness and quality of food delivery at high-volume events.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Liaised with catering department about event changes and implemented requested adjustments.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Waiter/Bartender
Westin Hotels and Resorts
01.2007 - 01.2008
- Concierge to executive lounge
- In charge of all logistics in banquet and dining room facilities
- Bar tended ballroom functions
Assistant Banquet Manager/Head Bartender
Downtown Association
01.2003 - 01.2007
- In charge of keeping events on time
- Ensured room cleanliness, food and beverage preparation accuracy
- Supervised quality of staff service
- Provided quality experience to club members and guests
- Trained new servers in protocol and etiquette
- Served drinks at the bar
Server/Bartender
Uno’s Bar & Grill
01.1997 - 01.2003
- Provided customer service and served drinks in fast-paced bar atmosphere
- Maintained and restocked inventory
- Assisted in training new bartenders and waiters
- Administrative responsibilities - processing hour and tip information for payroll and closed register
Server/Bartender
Houlihan’s
01.1997 - 01.2003
- Provided customer service and served drinks in fast-paced bar atmosphere
- Maintained and restocked inventory
- Assisted in training new bartenders and waiters
- Administrative responsibilities - processing hour and tip information for payroll and closed register
Education
Communications
William Paterson University of New Jersey
Wayne, NJSkills
Relationship Building
Organization
Customer Service
Planning and Coordination
Supervision and Leadership
Conflict Resolution
First Aid/CPR
Accomplishments
Recipient of 15 Golden Keys awarded for excellent customer service.
Timeline
Food and Beverage Supervisor/Manager
Marriott
09.2020 - 02.2024
Banquet Captain
Marriott
07.2014 - 09.2022
Waiter/Bartender
Aqua Turf Club
01.2011 - 01.2014
Banquet Manager
Clarion Hotel
01.2009 - 01.2011
Waiter/Bartender
Westin Hotels and Resorts
01.2007 - 01.2008
Assistant Banquet Manager/Head Bartender
Downtown Association
01.2003 - 01.2007
Server/Bartender
Uno’s Bar & Grill
01.1997 - 01.2003
Server/Bartender
Houlihan’s
01.1997 - 01.2003
Communications
William Paterson University of New Jersey