Summary
Overview
Work History
Skills
Timeline
Generic

Marcel Crespo

Bartender
Tamarac,FL

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

15
15
years of professional experience
1
1
Language

Work History

Bartender

Sheraton
03.2024 - Current
  • Bartender for hotel restaurant and upselling food and beverages
  • Directed activities of team of skilled kitchen workers preparing and serving meals
  • Developed and maintained relationships with customers
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Trained new hires in food handling and safety protocols to boost knowledge and performance
  • Managed inventory levels efficiently, tracking stock usage and reordering supplies as necessary to prevent shortages.
  • Crafted and served a diverse range of beverages, ensuring adherence to presentation standards and consistency in taste.
  • Developed signature cocktails and seasonal drink specials that contributed to increased customer satisfaction and repeat business.

Bartender

Panthers
04.2024 - Current
  • Provided exceptional customer service by engaging with guests, taking orders promptly, and addressing any concerns effectively.
  • Served drinks at a high volume setting.
  • Coordinated bar setup and breakdown to ensure smooth operations and efficient service during events.
  • Managed inventory levels, ensuring availability of essential ingredients and supplies for each shift.
  • Engaged with guests to deliver exceptional customer service, enhancing overall event experience.
  • Streamlined beverage service by efficiently managing multiple orders and accurately mixing drinks according to recipes.
  • Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.

Food and Beverage Supervisor/Manager

Marriott
09.2020 - 02.2024
  • Recipient of 15 Golden Keys awarded for excellent customer service
  • Bartender for hotel restaurant and upselling food and beverages
  • Directed activities of team of skilled kitchen workers preparing and serving meals
  • Developed and maintained relationships with customers
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Trained new hires in food handling and safety protocols to boost knowledge and performance
  • Supervised daily operations of food and beverage service, ensuring adherence to quality standards and guest satisfaction.
  • Monitored inventory levels and coordinated with suppliers to maintain stock availability while minimizing waste.

Banquet Captain

Marriott
07.2014 - 09.2020
  • Oversaw all logistics and staffing for functions and meeting
  • Safety Committee member responsible for establishing and reviewing safety procedures for staff and guests
  • Bar duties for season special events of over 1,000 plus guests
  • Oversaw timeliness and quality of food delivery at high-volume events
  • Organized and oversaw food service training to educate employees on resetting tables and relaying orders to cooks
  • Interpreted instructions to schedule and set up events to client specifications
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Obtained guests feedback to collect vital feedback to improve operations

Waiter/Bartender

Aqua Turf Club
01.2011 - 01.2014
  • Oversaw all functions in banquet and dining room facilities
  • Assisted serving at the bar
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Displayed enthusiasm and promoted excellent service to customers

Skills

Effective Relationship Management

Effective Organization

Customer Engagement

Customer Dining Experience Management

Service Planning and Coordination

Supervision and Leadership

First Aid/CPR

Team Empowerment

Experienced in Upselling Techniques

Timeline

Bartender

Panthers
04.2024 - Current

Bartender

Sheraton
03.2024 - Current

Food and Beverage Supervisor/Manager

Marriott
09.2020 - 02.2024

Banquet Captain

Marriott
07.2014 - 09.2020

Waiter/Bartender

Aqua Turf Club
01.2011 - 01.2014

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Marcel Crespo Bartender