Marcel Djongoue Mbouwe
Pflugerville,TX
Summary
Experienced Customer Engineer with a successful history of providing valuable recommendations for innovative development ideas to engineers and technologists. Demonstrating excellent communication and collaboration skills, dedicated to driving progress and fostering a culture of innovation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Enginerr
Applied Materials
02.2022 - 03.2025
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Trained customers to use and maintain equipment to reduce service issues.
- Answered incoming support inquiries via chat, phone and email.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Performed work according to project schedules and high quality standards.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
- Assisted with design and implementation of new engineering processes and procedures to optimize productivity.
- Reviewed technical drawings developed by CAD technicians and drafters.
Hardware Technician/Lab Support Specialist
National Instruments Corp
05.2022 - 01.2024
- Develop hardware diagnostics, boosting reliability and cutting downtime by 12%
- Enhance lab operations, improving repair efficiency and resource use
- Create diagnostics tools, increasing lab efficiency and design consistency
- Support cross-functional teams under pressure, maintaining high standards
- Innovate lab support methods, transforming workflows and increasing productivity
- Drove significant improvements in repair efficiency and resource utilization through strategic enhancements to lab operations and diagnostic processes
Process Safety Engineer
Lutron
01.2022 - 02.2023
- Successfully resolved engineering challenges at Auscon Engineering, meeting project milestones and ensuring high-quality outcomes
- Developed streamlined processes to analyze complex engineering issues, contributing to reduced project delays
- Interpreted technical documents expertly, executing precise repairs and modifications to ensure optimal functionality of engineering systems
- Collaborated with engineers to foster continuous improvement, solving technical challenges
- Consistently met project milestones while maintaining high-quality standards, contributing to improved operational efficiency
- Conducted comprehensive incident investigations and implemented preventive measures
- Streamlined production processes, boosting safety and efficiency
- Pioneered innovative safety protocols, minimizing workplace incidents
Mac expert/Business sales/UAT
Apple
07.2018 - 02.2022
- Optimized Mac-based solutions, boosting client satisfaction
- Provided technical support for escalated system issues
Equipment Engineering Technician
Samsung Austin Semiconductor
01.2019 - 02.2020
Network Field Engineer
C4 Technical Services
07.2017 - 07.2018
- Managed field failures, finding root cause and recommending solutions
- Resolved complex network issues, enhancing reliability for clients
- Managed 300 5G site deployments in Austin/San Antonio, ensuring seamless network expansion
- Led implementation of network monitoring tools, boosting system oversight and issue detection
Field Service Engineer
Ericsson
01.2014 - 02.2017
- Pioneered new approaches for equipment repair, improving system reliability
- Spearheaded predictive maintenance strategies, proactively preventing equipment failures
- Fostered cross-functional partnerships, driving operational excellence
Automation Specialist
UCB SA
01.2009 - 01.2010
- Completed internal projects to deliver customer outcomes and identify business improvements
- Collaborated alongside experienced engineers to assist in various field operations, such as drilling, well testing, or equipment maintenance
- Collected data from field activities and assist in analyzing it to identify trends or issues and troubleshooted through problem-solving tasks related to field operations and equipment
- Inspected and maintained equipment to ensure it is in proper working order
- Keep detailed records and documentation of field activities, equipment inspections, and safety measures is essential for compliance and future reference
- Applied Health, Safety, and Environment (HS&E) standards and procedures in all situations to ensure compliance is maintained
Education
Bachelor of Science - Electrical Engineering
ITT Technical Institute
Austin, TXAssociate of Applied Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute
Indianapolis, INSkills
- Computer Interface Development
- Numerical Data Analysis
- Database Management System
- Software Monitor System Operations
- Automation Support
- Application Backup
- Application Modification
- Assembly modeling
- AutoCAD expert
- Proficient in SolidWorks
- Engineering standards expert
- Manufacturing systems integration
- Work instructions
- Installation
- Manufacturing process controls
- Engineering operational functions
- FMEA expertise
- Geometric dimensioning
Accomplishments
- Ranked in Top 25% of class
- Honoree of Honors graduate
Additional Information
GPA: 3.57
Capstone Project
Robot arm edge Project pilote
Personal Information
- Citizenship: US citizen
- Date of Birth: 04/04/81
Social Security Number
315161916
Certification
CCNA
Robotics
Scrum Fundaments
Languages
English
Full Professional
English
Full Professional
French
Full Professional
Timeline
Hardware Technician/Lab Support Specialist
National Instruments Corp
05.2022 - 01.2024
Customer Enginerr
Applied Materials
02.2022 - 03.2025
Process Safety Engineer
Lutron
01.2022 - 02.2023
Equipment Engineering Technician
Samsung Austin Semiconductor
01.2019 - 02.2020
Mac expert/Business sales/UAT
Apple
07.2018 - 02.2022
Network Field Engineer
C4 Technical Services
07.2017 - 07.2018
Field Service Engineer
Ericsson
01.2014 - 02.2017
Automation Specialist
UCB SA
01.2009 - 01.2010
Bachelor of Science - Electrical Engineering
ITT Technical Institute
Associate of Applied Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute
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