MARCEL DOS SANTOS
Boca Raton,FL
Summary
During my career with the Palm Beach County Sheriff's Office, I excelled as a Deputy Sheriff/Criminal Investigations Detective, where I developed my expertise in crime investigation discovery, good communication skills, and strong interrogation techniques, with a accomplished law enforcement career focused on criminal investigations.
Skilled at reviewing reports, overseeing investigations and preparing cases for court.
A proven results-driven investigator, bringing 16+ years of experience in law enforcement. Specializing in theft operations, and proficient in undercover work and surveillance. I have previously investigated several direct, and extensive criminal cases for Home Depot, and have assisted the Home Depot Asset Protection Team with successful prosecution of those Organized Scheme to Defraud cases. With specific regard to store #6325 , West Delray Beach, Fl.
Effective at writing reports and affidavits, interviewing witnesses and gaining informants by applying persuasive communication skills and understanding of the law. Versatile Investigator who can uncover hidden trends and patterns. Effective at working with government agencies, law enforcement departments and private companies to complete successful assignments. Currently Florida Department of Law Enforcement Certified until 2026.
During my experience with St. Moritz Security Services, I excelled as Director of Security/ Account Manager for the largest account of a prominent Country Club in Boca Raton, Fl. Responsible for the payroll , scheduling, and management of a security team of 60 plus employees, 24 Hours a day, 7 days a week. Experience managing investigations, personnel matters and sensitive information and intelligence. Leads, maintains and improves operations and functions of security department while effectively managing crises in fast-paced environment. Thorough knowledge of advanced security systems, computerized access control, and security-related legislation and regulation. Current State of Florida Class "D" Security License.
My goals are to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated, skillful , working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic.
Overview
18
18
years of professional experience
Work History
Director of Security /Key Account Manager
St. Moritz Security Services
11.2022 - 08.2024
- Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Trained staff in security awareness and protocols, cultivating a culture of vigilance within the organization.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Managed a team of security professionals, providing guidance and ensuring adherence to industry standards.
- Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions.
- Fostered a positive work environment by addressing employee concerns and providing ongoing support, resulting in high levels of job satisfaction and retention among security team members.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Supervised team of 63 security personnel during shift.
- Kept team compliant with security protocols and appearance standards.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Strengthened client relationships through regular communication and effective problemso..
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
Deputy Sheriff/Criminal Investigations Detective
Palm Beach County Sheriff’s Office
01.2007 - 11.2022
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
- Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
- Provided security at various community events, ensuring a safe environment for attendees.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Improved community safety by conducting routine patrols and responding to emergency calls promptly.
- Conducted thorough investigations that led to the successful prosecution of numerous offenders.
- Reduced criminal activity through diligent surveillance, proactive policing, and collaboration with local businesses and residents.
- Prevented accidents by enforcing traffic laws and promoting safe driving practices among motorists.
- Managed crime scenes meticulously, preserving vital evidence for forensic analysis and case resolutions.
- Developed strong relationships with community leaders, fostering open communication channels for addressing concerns collaboratively.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Utilized advanced technology tools for efficient information gathering during investigations and daily operations.
- Conducted detailed interviews with victims, witnesses, and suspects, gathering crucial information for case investigations.
- Investigated numerous cases, leading to successful resolution of various criminal activities.
- Improved public trust with community policing initiatives, fostering positive relationships between sheriff's department and local residents.
- Coordinated with local law enforcement agencies for joint operations, enhancing overall operational efficiency.
- Developed community outreach programs, increasing public awareness on safety and crime prevention.
- Enhanced community safety by conducting routine patrols in high-risk areas.
- Negotiated peaceful resolutions during conflict situations, minimizing need for force and reducing community tensions.
- Administered first aid and emergency assistance at accident scenes, saving lives and stabilizing victims until medical teams arrived.
- Participated in high-risk arrest warrants, ensuring apprehension of dangerous individuals while minimizing collateral risks.
- Reviewed and updated departmental policies, aligning procedures with current legal standards and best practices.
- Conducted surveillance operations, gathering intelligence that led to disruption of illegal activities.
- Enhanced team morale and cohesion through effective leadership and communication, leading to improved department performance.
- Streamlined report writing procedures, resulting in more accurate and timely documentation of incidents.
- Managed evidence collection and preservation, contributing to high integrity of investigative processes.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Provided testimony in court proceedings.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Monitored criminal activity in community to identify suspicious activity.
- Assisted in special investigations and crime prevention programs.
- Reduced process inaccuracies while investigatingg Grand Theft and financial crimes and assisting district attorney prosecution cases.
- Gathered facts from interviews of suspects, witnesses, and complainants.
Education
No Degree - Criminal Justice
Palm Beach State College
Lake Worth, FL08.2007
Skills
- Law Enforcement
- Attention to Detail
- Case report writing
- Criminal Investigations
- Crime Prevention
- Critical Thinking
- Community Relations
- Community Education
- Courtroom Testimony
- Court Proceedings
- Civil processes
- Civil and criminal law expertise
- Computer Skills
- Decision-Making
- De-Escalation Techniques
- Excellent Communication
- Evidence Preservation
- Emergency Management
- First Aid
- Integrity and ethics
- Individual Surveillance
- Interview techniques
- Incident Response
- Investigative Reports
- Interrogation Techniques
- Law Enforcement Information Databases
- Mobile Surveillance
- Multitasking Abilities
- Organizational Skills
- Problem-solving abilities
- Protecting People and Property
- Public relations
- Public Service
- Reliability
- Relationship building and management
- Report Writing
- Staff Management
- Search and Seizure Laws
- Search and seizure procedures
- Surveillance
- Suspicious Activity Monitoring
- Time Management
- Teamwork and Collaboration
- Undercover Investigations
- Witness interviewing
- Weapons training
Timeline
Director of Security /Key Account Manager
St. Moritz Security Services
11.2022 - 08.2024
Deputy Sheriff/Criminal Investigations Detective
Palm Beach County Sheriff’s Office
01.2007 - 11.2022
No Degree - Criminal Justice
Palm Beach State College
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