Marcel Figueroa
San Diego,CA
Summary
Motivated customer service specialist with over 5 years of experience in fast-paced, team-based environments, such as Restaurants and the Real Estate insurance business.
Overview
14
14
years of professional experience
Work History
Caterer
Culinary Concepts
8575 Commerce Ave, San Diego, CA 92121
02.2014 - Current
- Provided an elevated customer experience to generate a loyal clientèle.
- Asked open-ended questions to assess customer needs.
- Prepared food items
- Spoke with patrons to ensure satisfaction with food and service
- Trained new employees
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
- Performed all transactions in a cordial, efficient and professional manner
- Helped with preparation, set-up, and service for catering events
Real Estate Insurance Intern
CIM Group LLC
4700 Wilshire Blvd, Los Angeles, CA 90010
06.2012 - 10.2012
- Matched purchase orders with invoices and recorded the necessary information.
- Oversaw the adequacy and soundness of the organization’s financial structure.
- Provided operational support for high-volume financial institution.
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
- Completed and mailed bills, contracts, policies, invoices and checks.
Delivery Driver/host
State Street Grill
5131 College Ave, San Diego, CA 92115
02.2013 - 08.2013
- Presented menus to patrons and answered questions about menu items, making recommendations upon request
- Assigned patrons to tables suitable for their needs and according to rotation.
- Quickly recorded transactions in PPO system to deliver prompt service.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Delivered Food orders by vehicle quickly and accurately.
Education
Associate of Arts - Business With Emphasis In Marketing
San Diego Mesa College
Current
Skills
- Exceptional communication skills
- Analytical thinker
- Fine working alone
- Creative problem solver
- Persuasive
- Social and new media
- Honest, trustworthy and punctual
- General knowledge of computer software
- On time and reliable
- Schedule flexibility
- Strong client-interaction skills
- Weekend availability
Timeline
Caterer
Culinary Concepts
02.2014 - Current
Delivery Driver/host
State Street Grill
02.2013 - 08.2013
Real Estate Insurance Intern
CIM Group LLC
06.2012 - 10.2012
Associate of Arts - Business With Emphasis In Marketing
San Diego Mesa College