Marcel Garcia
Miramar
Summary
Bilingual Administrative and Operations Professional with over 10 years of experience in office coordination, customer service, dispatching, and compliance. Skilled in managing schedules, records, and vendor/client communication. Adaptable, organized, and dedicated to delivering excellent service in fast-paced business environments.
Overview
18
18
years of professional experience
Work History
Transportation Manager
Delivery Network LLC.
Miami
07.2020 - 03.2025
- Oversaw scheduling, compliance, and administrative operations across 15 medical centers.
- Managed confidential records and coordinated communication between drivers, patients, and medical staff with accuracy and professionalism.
- Reduced delays and improved customer satisfaction through proactive scheduling and issue resolution.
- Maintained vendor and partner relationships, ensuring consistent service standards, and cost-effective solutions.
Maintenance Lead
Delivery Network LLC.
Miami
12.2019 - 06.2020
- Monitored vehicle service logs, ensuring documentation and compliance with safety protocols.
- Acted as a liaison between operations and mechanics to prevent service disruptions.
Dispatcher Coordinator
Delivery Network LLC.
Miami
07.2014 - 10.2017
- Managed phone and email communications with clients and team members.
- Logged service activity, monitored route changes, and resolved field issues quickly.
- Kept accurate logs for compliance audits and internal reports.
Logistics Manager
EMC Steel & Services Corp
Doral
03.2007 - 06.2014
- Scheduled pickups, deliveries, and maintained detailed shipping documentation using MAS 500 (SAGE).
- Worked closely with vendors and clients to address service concerns and verify orders.
- Maintained OSHA compliance, and supported inventory audits.
- Managed purchasing, documentation, and communications across departments.
- Oversaw vendor files, invoices, and project delivery timelines.
- Delivered professional customer service while supporting management with operational needs.
Education
High School Diploma -
Hialeah Senior High School
Hialeah, FL06-2006
Bachelor of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FLSkills
- Office and client support
- Document management and data entry
- Vendor and customer relations
- Calendar, dispatch, and schedule coordination
- Bilingual communication (English/Spanish)
- Microsoft Office Suite Mas 500 NextGen Trip2
- Compliance and recordkeeping
- Team leadership and staff coordination
References
References available upon request.
Timeline
Transportation Manager
Delivery Network LLC.
07.2020 - 03.2025
Maintenance Lead
Delivery Network LLC.
12.2019 - 06.2020
Dispatcher Coordinator
Delivery Network LLC.
07.2014 - 10.2017
Logistics Manager
EMC Steel & Services Corp
03.2007 - 06.2014
High School Diploma -
Hialeah Senior High School
Bachelor of Arts - Business Administration And Management
Broward College
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