Marcel King
St Louis,MO
Summary
QA professional with proven track record in leading teams to deliver high-quality software solutions. Expertise in test planning, defect tracking, and process improvement. Strong focus on collaboration and adaptability, ensuring seamless project execution and reliable outcomes. Renowned for problem-solving abilities, effective communication, and results-driven approach.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
QA Team Lead
Scale AI
03.2023 - Current
- Led a team of 10-12 Labeler/Analyst professionals to ensure timely delivery of high-quality Data Imagery.
- Facilitated effective communication between other QA team leads QM, and SMEs to optimize and improve production in Queue.
- Evaluated new tools and technologies in the industry, recommending upgrades when necessary for increased productivity.
- Created a culture of continuous improvement within the QA team through regular training sessions and knowledge sharing activities.
Super Reviewer
Scale AI
07.2021 - 03.2023
- Maintained strong attention to detail while reviewing numerous images daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.
Attempter/Labeler
Scale AI
01.2021 - 07.2021
- Increased customer satisfaction by accurately placing labels according to specific client requests and requirements.
- Contributed to overall team success by meeting or exceeding individual quotas for completed labeled images daily.
- Improved label accuracy by meticulously checking image information and ensuring accuracy by company guidelines.
- Attend weekly ontology meetings for labeling updates
Customer Service Representative
TriZetto Provider Solutions
10.2016 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Troubleshooting, diagnosing and resolving technical issues with high First Contact Resolution rates (FCR)
Education
Certification - Media Communications
Broadcast Center
St Louis, MO 12.2007 - 02.2009
Skills
- Client Communication
- Quality Management
- Team Training
- Attention to Detail
- Problem-Solving
- Organizational Skills
- Excellent Communication
Additional Information
Currently holds a Security Clearance.
Timeline
QA Team Lead
Scale AI
03.2023 - Current
Super Reviewer
Scale AI
07.2021 - 03.2023
Attempter/Labeler
Scale AI
01.2021 - 07.2021
Customer Service Representative
TriZetto Provider Solutions
10.2016 - 08.2019
Certification - Media Communications
Broadcast Center
12.2007 - 02.2009
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