Marcel Marcos
Tampa
Summary
Dynamic customer service professional with extensive experience at Chick-fil-A and McDonald's. Proven expertise in complaint handling and quality assurance, consistently enhancing guest satisfaction. Recognized for problem resolution skills and adept at utilizing point of sale systems to streamline operations. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Chick-fil-A
04.2023 - 08.2023
I did most of the jobs in front of house including greeting customers and cleaning restrooms and the lobby as well as taking and fulfilling orders.
Customer Service Associate
McDonald's
09.2021 - 07.2022
I worked at every position here practically except for equipment maintenance. I was trusted with managerial roles the majority of the time including running the floor, both grill and assembly table, cashier, and order taker.
Education
High School Diploma -
T.R. Robinson High School
Tampa05-2025
Skills
- Point of sale systems
- CRM system proficiency
- Complaint handling
- Refunds processing
- Tactful and diplomatic
- Quality assurance
- Problem resolution
- Product knowledge
- Customer service
- Guest services
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Customer Service Associate
Chick-fil-A
04.2023 - 08.2023
Customer Service Associate
McDonald's
09.2021 - 07.2022
High School Diploma -
T.R. Robinson High School
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