Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcel Mofati Teixeira

Marcel Mofati Teixeira

San Diego,CA

Summary

Experienced IT professional with over a decade of expertise in IT manager and support, cloud infrastructure, and backup and disaster recovery solutions. Proficient in managing cloud platforms (AWS, Azure, Google Cloud) and virtualization technologies (VMware, Citrix, Hyper-V and PVE), with a strong focus on data backup and disaster recovery strategies to ensure business continuity. Skilled in user support across Windows and Linux environments, troubleshooting, system maintenance, and ERP integration. Known for streamlining workflows, enhancing operational efficiency, and delivering effective solutions to minimize downtime. Always committed to ensuring reliable and secure IT operations.

Overview

13
13
years of professional experience

Work History

IT Manager

Serrana
03.2012 - 07.2024
    • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
    • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
    • Designed and implemented scalable IT strategies, enhancing the company's nationwide logistics without the need for new physical locations.
    • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
    • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
    • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.

Company Owner

M1 Project - IT Consultant Company
05.2017 - 09.2024
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
  • Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
  • Developed detailed project scopes outlining objectives timelines deliverables resources needed successfully complete initiatives within set parameters.
  • Conducted regular quality assurance checks identify resolve any potential issues before they impacted end-users or system performance.
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.
  • Designed comprehensive IT infrastructure plans aligned with organizational goals while considering scalability, flexibility, and security requirements.
  • Improved reliability of backup systems by implementing disaster recovery protocols that safeguarded critical data during unexpected events.

Education

Bachelor of Science - Information Systems

USC - Centro Universitário São Camilo
Cachoeiro De Itapemirim-ES, Brazil

Master of Science - Management Sciences And Quantitative Methods

UWLA - University of West Los Angeles
Los Angeles, CA
12.2026

Skills

  • Data Backup and Recovery
  • System Administration
  • Server Management
  • Virtualization Technologies
  • Network Architecture
  • Firewall Management
  • Storage Area Networks
  • Desktop support
  • Network configuration
  • Remote Support
  • Account Management
  • Technical Support
  • Hardware upgrades
  • Ticket management
  • Technical Troubleshooting
  • Network diagnostics
  • Application installations

Languages

Portuguese
Native or Bilingual
English
Full Professional

Timeline

Company Owner

M1 Project - IT Consultant Company
05.2017 - 09.2024

IT Manager

Serrana
03.2012 - 07.2024

Bachelor of Science - Information Systems

USC - Centro Universitário São Camilo

Master of Science - Management Sciences And Quantitative Methods

UWLA - University of West Los Angeles

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Marcel Mofati Teixeira