Marcel Moore
Kroger
Addison
1
Language
1
Certification
2027
years of professional experience
Strategic Operations Leader experienced in scaling high-volume operations and developing high-performing teams. Achieved significant process improvements through alignment of KPIs with corporate budgets and optimization of workflows while ensuring regulatory compliance. Focused on driving organizational growth and enhancing team objectives in fast-paced environments.
Work History
Professional Experience
- Achieved operational excellence by leading a team of 50+ associates in high-volume retail operations. Transformed key business areas, enhancing inventory compliance, safety standards, merchandising effectiveness, and labor efficiency. Drove continuous improvement strategies that elevated daily productivity and performance outcomes.
- Achieved high levels of client satisfaction through exceptional service delivery. Established strong client relationships that fostered loyalty and engagement. Created a collaborative team atmosphere that promoted positive interactions.
- Applied critical thinking to systematically identify problems, evaluate alternative solutions, and make decisive choices.
- Identified problems, conducted thorough analysis, and delivered actionable solutions to enhance operational efficiency.
- Achieved successful adaptation to varied challenges through problem-solving prowess. Improved project outcomes by applying technical expertise to craft innovative solutions. Streamlined processes effectively, contributing to the advancement of organizational objectives.
- Supported operational efficiency and productivity through seamless teamwork and communication.
- Fostered positive team environment through respect and support for team members.
- Supported teams in problem-solving by providing analytical insights and addressing challenges effectively.
- Managed documentation processes to identify and resolve discrepancies.
- Covered shifts on nights, weekends, and holidays to support team objectives.
Store Manager
1 Year 5 Months- Defined and communicated clear sales targets to foster team engagement and drive revenue growth.
- Mentored employees on advanced product knowledge and customer service techniques to enhance service quality.
- Spearheaded targeted marketing campaigns to enhance customer engagement and drive foot traffic to the store.
- Developed and implemented staff scheduling strategies to optimize workforce efficiency. Oversaw staff scheduling processes to maintain operational effectiveness.
- Managed expense tracking and streamlined cash log operations to improve inventory control efficiency.
- Managed inventory activities, ensuring timely shelf restocking, accurate price tag updates, and thorough stock verification. Directed inventory processes by ensuring shelves are restocked, price tags are updated, and stock is accurately arranged. Managed inventory integrity through systematic shelf restocking, timely price updates, and thorough verification of stock placement.
- Oversaw and enforced cleanliness and organization protocols to elevate store presentation.
- Managed receipt and transportation of heavy merchandise shipments, ensuring timely delivery to sales floor or stockroom while adhering to safety standards.
- Ensured adherence to health and safety standards and executed security protocols to prevent theft and protect inventory.
- Performed detailed inventory assessments to maintain accurate stock records and facilitate effective supply chain management.
- Developed and implemented recruiting and onboarding strategies to improve team cohesion and performance.
- Developed and executed training initiatives to elevate team understanding of products and policies, ensuring new hires are well-equipped for success.
- Trained and mentored staff on product knowledge and customer service excellence.
Store Manager /District Support Manager
7 Years 2 Months- Supervised team operations, refining merchandising practices and executing strategic promotional campaigns to meet sales objectives.
- Directed staff mentorship initiatives focused on customer service strategies, fostering improved team effectiveness.
- Developed strong customer connections, enhancing long-term loyalty and satisfaction.
- Addressed customer concerns with urgency and professionalism to foster positive relationships with clientele.
- Analyzed and optimized checkout workflows, resulting in decreased wait times and elevated customer satisfaction scores.
- Tracked key performance indicators (KPIs) to assess operational efficiency and identify opportunities for continuous improvement.
- Managed daily activities within the store to uphold compliance with established protocols.
- Designed and implemented employee schedules to ensure maximum productivity while adhering to budgetary constraints.
- Managed cash handling procedures to ensure precision in daily financial reporting and deposits.
- Analyzed inventory data meticulously to identify opportunities for improving stock management and reducing shrinkage.
- Supervised adherence to health and safety regulations, fostering a secure atmosphere for employees and patrons.
- Identified individual employee strengths and implemented a mentoring initiative to address areas for improvement.
- Communicated detailed reports of issues to senior management to facilitate informed decision-making.
- Nurtured collaborative interactions among staff to promote a positive work environment and improve retention rates.
Education
Master of Arts - Project Management
Master of Science - Business Administration
Master of Science - Human Resources Management
Skills
Project coordination
Inventory optimization
Inventory records management
Data organization
Time management
Schedule and task management
Analytical skills
Critical thinking
Solution-oriented
Teamwork and collaboration
Team development
Customer service
Adaptability and flexibility
Conflict resolution
Written communication
Documentation proficiency
Organizational skills
Multitasking
Workplace motivation
Friendly
positive attitude
Problem-solving
Attention to detail
Flexible and adaptable
Dependable and responsible
Excellent communication
Calm under pressure
Decision-making
Problem resolution
Organization and time management
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Rewarded Best in Class-Merchandising
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
- Processed and filled over [Number] prescriptions per day.
- Increased customer retention [Number]% by delivering top-notch customer service from prescription drop-off to pick-up.
- Improved customer service standards by [Number]%.
- Gained admission to [School]s pharmacist program.
Affiliations
Kappa Alpha Ps
- Strive for ultimate excellence in everything you do.
- Commitment for leadership training.
Certification
Certified Pharmacy Technician
Languages
English
Professional Working
Interests
Avid Reader
Documenting and sharing travel experiences.
DIY and Home Improvement
Sharing travel tips
recommendations
and insights with fellow enthusiasts.
Participating in local clean-up initiatives.
Youth mentor
providing guidance and support to empower the next generation of leaders.
Outdoor Recreation
Youth Development Programs
Volunteering for community initiatives to give back to local communities and make a positive impact.
Gym Workouts
I participate in low-impact exercises to strengthen core muscles.
Volunteering
Cooking
Community Cleanup
Tech enthusiast
passionate about exploring the latest advancements and innovations.
Enjoy hobbies that combine physical activity with outdoor exploration.
Reading
Video Gaming
Strategy Games
Playing Sports
Mindfulness Practices
Team Sports
Genealogy
Personal Development and Self-Improvement
Timeline
Store Manager
Hustler Hollywood
02.2022 - 07.2023Read More
Store Manager /District Support Manager
CVS Pharmacy
12.2014 - 02.2022Read More
Professional Experience
Kroger
2023 - CurrentRead More
University of Memphis
Master of Arts from Project Management
Read More
University of Memphis
Master of Science from Business Administration
Read More
University of Memphis
Master of Science from Human Resources Management
Read More
Professional Strengths
- Business Operations
- Process Improvement
- Cross-Functional Leadership
- KPI Management
- Budget Management
- Project Management
- Workforce Planning
- Performance Management
- Continuous Improvement
- Inventory Management
- Compliance
- Team Development