Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesManager

Marcel Palacios

Hebbronville,TX

Summary

Accomplished Sales Manager with a proven track record at DuraTuff, adept in relationship building and sales expertise. Spearheaded initiatives that increased sales revenue through strategic planning and team training. Excelled in client relationship management, fostering loyalty and securing repeat business. Demonstrates exceptional verbal communication and staff management skills, ensuring team success and customer satisfaction.

Accomplished Sales Manager offering 5 years of experience developing and maximizing inside, outside and direct sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Overview

4
4
years of professional experience

Work History

Sales Manager

DuraTuff
01.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Customer Service Representative

Insight Global
07.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Concentrix
11.2020 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

No Degree - Kinesiology

Texas A&M International University
Laredo
05-2020

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Verbal and written communication
  • Sales expertise
  • Client relationship management

Languages

Spanish
Professional Working

Timeline

Sales Manager

DuraTuff
01.2024 - Current

Customer Service Representative

Insight Global
07.2023 - 12.2023

Customer Service Representative

Concentrix
11.2020 - 11.2022

No Degree - Kinesiology

Texas A&M International University
Marcel Palacios