Marcel Russ
Geneva, NY,NY
Overview
2
2
years of professional experience
1
1
Certification
Work History
Field Technician Lll
Specrum
03.2023 - Current
- Proficient in utilizing a variety of test equipment and software to diagnose and repair systems
- Received a 90% productivity metric as the youngest technician in eastern region of field operations
- Progressed from tech ll - lll in under 5 months of working with the company
- Vast knowledge on all spectrum troubleshooting tools (SCOPE, Tech mobile, win tool, etc)
- An exceptional understanding of Hybrid Fiber Coaxial (HFC) network concepts
- Constant communication between different sectors
- Troubleshooting network hardware, and software to ensure there is an issue within the equipment the customer has
- troubleshooting LAN & WAN systems within a network
Education
Bachelors - Cybersecurity
Regis University
ColoradoSkills
- Works well on teams
- Wealth of experience in spectrum technologies
- Troubleshooting expert
- Fast learner
- 3 years of excellent customer service
- 1 year of Telecomunications experience
Certification
NCTI September 2023
Progression: field technician ll - ll
- taught WAN & LAN troubleshooting basics. Was also taught equipment within a network system such as a switcht, repeaters, routers, and modems
- Focused on RF and fiber installation and troubleshooting for both systems
- In depth training of the TCP/IP model within a network system
Comptia Security + Certification
- Threats, Attacks, and Vulnerabilities: Understanding different types of attacks and assessing organizational vulnerabilities to improve security posture.
- Identity and Access Management (IAM): Techniques for managing and securing user identities, enforcing strong authentication, and establishing access control methods.
- Risk Management: Identifying, assessing, and mitigating risks using appropriate policies, frameworks, and best practices.
Timeline
Field Technician Lll
Specrum
03.2023 - Current
NCTI September 2023
Progression: field technician ll - ll
- taught WAN & LAN troubleshooting basics. Was also taught equipment within a network system such as a switcht, repeaters, routers, and modems
- Focused on RF and fiber installation and troubleshooting for both systems
- In depth training of the TCP/IP model within a network system
Comptia Security + Certification
- Threats, Attacks, and Vulnerabilities: Understanding different types of attacks and assessing organizational vulnerabilities to improve security posture.
- Identity and Access Management (IAM): Techniques for managing and securing user identities, enforcing strong authentication, and establishing access control methods.
- Risk Management: Identifying, assessing, and mitigating risks using appropriate policies, frameworks, and best practices.
Bachelors - Cybersecurity
Regis University
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