Marcel Schloms
Doylestown,PA
Summary
Technical Consultant with over 6 years of experience, specializing in Tier 2 IT support, web hosting infrastructure, and systems security. Advanced expertise in diagnosing complex email deliverability issues, managing DNS configurations, and securing compromised environments. Proven track record in multi-platform desktop and mobile troubleshooting and real-time server monitoring using Zabbix and server log analysis.
Overview
7
7
years of professional experience
Work History
Technical Consultant
xneelo
Doylesburg, Pennsylvania
03.2023 - Current
- Tier 2 Technical Support: Resolve high-level hosting and application queries via phone, ticketing, and live chat; manage the escalation of system outages and panel bugs to engineering teams.
- Security & Monitoring: Monitor servers and mail servers using Zabbix; identify compromised websites and mailboxes through log analysis, and perform immediate remediation to re-secure accounts.
- Email and Application Troubleshooting: Diagnose complex mail delivery failures and domain blacklisting; provide expert troubleshooting for desktop and mobile mail clients (MS365, Outlook, and Apple Mail).
- DNS & Web Infrastructure: Execute DNS configurations for third-party service integrations, facilitate CMS installations (WordPress), and manage SSL certificate deployments across various servers.
- Traffic Analysis: Analyze traffic logs to identify unusual bot activity; implement IP blocking, and assist with Web Application Firewall (WAF) configurations through DNS.
- Linux System Administration: Perform essential server duties, including identifying high-load incidents, managing file paths and permissions, and ensuring data integrity during migrations.
- Provided technical support for clients using xneelo's hosting services.
- Collaborated with development teams to enhance product features and usability.
- Documented technical procedures and guidelines for internal reference.
Digital Marketing Specialist
Vermont Sales
Johannesburg, Gauteng
03.2021 - 03.2023
- Developed digital marketing strategies to enhance brand awareness and engagement.
- Managed social media platforms to increase audience interaction and growth.
- Designed and maintained responsive company web pages using HTML5 and CSS, ensuring cross-browser compatibility, and optimal UX.
- Provided technical support for digital products, and resolved customer queries regarding website functionality and e-commerce transactions.
- Developed and implemented digital marketing campaigns to increase brand awareness.
Junior Web Developer
Vermont Sales
Johannesburg, Gauteng
08.2018 - 03.2021
- Developed responsive web applications using HTML, CSS, and JavaScript.
- Maintained website functionality by troubleshooting and resolving technical issues promptly.
- Engaged in continuous learning of new technologies to stay current with industry trends.
- Produced creative layouts for digital products while resolving high-volume front-end bugs reported by users.
- Collaborated with developers to implement responsive design features efficiently.
- Provided training sessions for clients on website use and navigation.
Education
Some College (No Degree) - A+
CompTIA
Downers Grove, IL09-2025
High School Diploma -
Eldoraigne
Pretoria12-2017
Some College (No Degree) - Network+
CompTIA
Downers Grove, ILSkills
- Technical troubleshooting
- Desktop and application troubleshooting
- Web development
- Digital marketing
- Server administration
- DNS management
- Customer service
- Problem resolution
- Log analysis
- Domain management
- Backup management and data recovery
Timeline
Technical Consultant
xneelo
03.2023 - Current
Digital Marketing Specialist
Vermont Sales
03.2021 - 03.2023
Junior Web Developer
Vermont Sales
08.2018 - 03.2021
Some College (No Degree) - A+
CompTIA
High School Diploma -
Eldoraigne
Some College (No Degree) - Network+
CompTIA