Marcel Smith
Lauderhill,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Junior Accounts Clerk
Ojay Koolers Manufacturing Ltd
St Catherine , Jamaica
03.2021 - 02.2022
- Verified and reconciled invoices with purchase orders.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Reconciled bank accounts on a monthly basis to ensure accuracy of balances.
- Researched discrepancies and performed corrective action as necessary.
- Prepared checks for payment of accounts payable invoices.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Handled bi-weekly payroll services for 18 employees.
- Received and recorded cash, checks and transfers.
- Processed accounts receivable payments and deposits.
- Monitored cash flow activity on a regular basis to ensure sufficient funds are available.
- Prepared and processed monthly payroll'
Branch Supervisor
Worldnet Investment Company Ltd
Kingston, Jamaica
01.2020 - 02.2021
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Developed and maintained relationships with potential customers to increase loan business.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Managed pipeline for originated loans through closing and complete required management reports.
- Delegated work to staff, setting priorities and goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Resolved customer complaints or answered customers' questions.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Restaurant Supervisor
Mother's Enterprises Limited
Clarendon, Jamaica
07.2016 - 12.2019
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Established good customer relations and excellent service to build and retain loyal customers.
- Maintained Customer satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
- Kept operations in compliance with food safety regulations.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Monitored temperatures of prepared food and cold-storage areas.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Prepared weekly payroll records based on hours worked by each employee in accordance with company policy.
Auditor
Torpedo Investment Limited
Clarendon, Jamaica
03.2015 - 07.2016
- Established trusting relationships with senior staff to support audit objectives.
- Collaborated closely with other team members to develop effective audit plans.
- Inspected accounting books and systems for efficiency.
- Conducted audits on internal controls and developed reports on findings.
- Maintained confidentiality of company information obtained in audit assignments.
- Ensured timely completion of all assigned tasks within set deadlines.
- Performed audits of operational and financial areas to check compliance.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
Customer Service Representative, Cashier
Fast Cash Finance Ltd
Kingston, Jamaica
03.2012 - 08.2014
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Educated customers on special interest rate opportunities and company offerings.
- Supported sales team members to drive growth and development.
- Improved customer service wait times to mitigate complaints.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Food & Beverage Attendant
Dynasty Jamaica Hotel
Clarendon, Jamaica
02.2005 - 05.2006
- Resolved customer complaints for the Food and Beverage Department in a courteous manner while adhering to company policies.
- Restocked beverage stations according to demand during peak hours.
- Handled payment transactions accurately while ensuring compliance with established procedures.
- Checked temperatures of freezers, refrigerators, and heating equipment to maintain proper functioning levels.
- Monitored dining areas for adequate supplies of glassware, flatware, linens.
- Handle all stock taking and inventory relating to the Food and Beverage Department.
- Assisted with wait service in restaurant in the event of Staff shortage.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Maintained dining and food service areas to maximize safety and cleanliness.
Education
Associate of Science - Business Administration
University College of The Caribbean
Kingston07-2012
High School Diploma -
St Anna's Business College
Jamaica06-2006
Certificate in Secretarial Skills
Stony Hill HEART Academy
Kingston, Jamaica01-2004
Some College (No Degree) - Customer Service Level 2
HEART TRUST NVQJ
JamaicaSkills
- Data Entry
- Invoicing and Billing
- Administrative Support
- Trustworthy
- Optimal Listener
- Active problem solver
- Attention to detail
- Ability to interact with Customer
- Customer Service
- Complaint Resolution
- Identify and own Customer issues
- Problem-solving
- Computer Skills
- Verbal and written communication Skills
- Teamwork and Collaboration
Affiliations
- Self-motivated individuals with strong work ethics.
- strong team leadership capabilities.
- Cost Control and Inventory Management.
- Excellent Customer Service Skill
Languages
English
Full Professional
References
References available upon request.
Timeline
Junior Accounts Clerk
Ojay Koolers Manufacturing Ltd
03.2021 - 02.2022
Branch Supervisor
Worldnet Investment Company Ltd
01.2020 - 02.2021
Restaurant Supervisor
Mother's Enterprises Limited
07.2016 - 12.2019
Auditor
Torpedo Investment Limited
03.2015 - 07.2016
Customer Service Representative, Cashier
Fast Cash Finance Ltd
03.2012 - 08.2014
Food & Beverage Attendant
Dynasty Jamaica Hotel
02.2005 - 05.2006
Associate of Science - Business Administration
University College of The Caribbean
High School Diploma -
St Anna's Business College
Certificate in Secretarial Skills
Stony Hill HEART Academy
Some College (No Degree) - Customer Service Level 2
HEART TRUST NVQJ
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