Summary
Overview
Work History
Education
Skills
Timeline
Programs
Generic

Marcela Adame

Albany

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

7
7
years of professional experience

Work History

Motor Vehicle Representative 1, G-9 - Personnel

NYS Department of Motor Vehicles, Albany
08.2024 - Current
  • Filing documents in Personal History Files or medical files
  • Logging 301s, satisfactory probation evals, resumes, fingerprinting candidates
  • Front Desk Receptionist – help anyone that comes in with questions about FMLA, job postings, LATS, etc. and finding the respective employee that can further help them.
  • Answering and/or transferring phone calls for FMLA, LATS, job postings, or LR
  • Scheduling/Booking conference rooms for last minute meetings
  • Sending out/Receiving emails regarding job postings, probation dates for one-year probations or traineeships, errors on 301s, questions/answers, etc.
  • Onboarding/Recruitment – help set up for orientation/first day paperwork by preparing folders (packets, documents to fill out, PHFs, and medical folders). Also helping day of by copying/scanning IDs and other documents to onboarding/staffing
  • Scheduling/rescheduling employees for Fingerprinting and logging in Fingerprinting spreadsheet
  • Mail – Distribute mail to benefits+leaves, payroll, onboarding, and FOIL. Send out certified mail with NeoPost and PHFs with Quadient.
  • Learning SFS for travel
  • Job Postings – Log and save resumes/cover letters/MVS1000s. I call candidates for their SSNs offering to do it over the phone or via email.
  • DOL Job Fairs – I either do them for the entire fair or cover someone’s break. I utilize blurbs and refer to my notes to answer any questions that visitors may have.
  • Prepare PHFs for manage/employee reviews by making copies and insuring everything is in order by date.
  • Designed training materials for ongoing education of team members on updated regulatory requirements.
  • Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
  • Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.

Customer Experience Coordinator

Marshalls, Vineland/Albany
10.2020 - 05.2025


  • Conducted regular quality audits on interactions between staff and customers, ensuring adherence to company standards and policies.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Cleanliness and organizational skills
  • Coordinated staff training sessions to ensure consistent application of customer service standards.
  • Implemented strategies to streamline communication between departments, enhancing response times for customer inquiries.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Helped customers understand return policies and processed items.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Nail Technician

Utopia Salon & Spa, Vineland
08.2019 - 07.2020
  • Executed various nail treatments, including manicures and pedicures, ensuring client satisfaction.
  • Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
  • Collaborated with team members to improve service efficiency and streamline appointment scheduling.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.

Sales Associate

Primark, Freehold
06.2018 - 08.2019
  • Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Trained new sales associates on store policies, product knowledge, and customer engagement techniques.
  • Resolved customer inquiries and complaints efficiently, maintaining a positive store atmosphere.
  • Implemented best practices for cash handling procedures, ensuring compliance and accuracy during transactions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Freehold High School
01.2019

Cosmetology License - undefined

Monmouth County Vocational School District
01.2019

Skills

  • Proficient in spreadsheet logging
  • Strong organizational skills
  • Service excellence
  • Calendar management
  • Technical knowledge
  • Team supervision
  • Empathetic communication
  • Flexible learning approaches
  • Cross-functional teamwork
  • Prioritization and scheduling
  • Meticulous attention to detail

Timeline

Motor Vehicle Representative 1, G-9 - Personnel

NYS Department of Motor Vehicles, Albany
08.2024 - Current

Customer Experience Coordinator

Marshalls, Vineland/Albany
10.2020 - 05.2025

Nail Technician

Utopia Salon & Spa, Vineland
08.2019 - 07.2020

Sales Associate

Primark, Freehold
06.2018 - 08.2019

Cosmetology License - undefined

Monmouth County Vocational School District

High School Diploma -

Freehold High School

Programs

  • Excel – creating new spreadsheets, updating previous logs
  • Outlook – sending and receiving emails, scheduling meetings in conference rooms
  • Webex – joined trainings via webex
  • Word – take notes, save blurbs
  • PowerPoint – creating presentations for training purposes
  • NYSTEP – look up anniversary dates, unions, probation end dates, etc.
  • SLMS – complete necessary trainings
  • LATS – timecard
  • Quadient S.M.A.R.T. – send out PHFs for reviews
  • NeoPost – send out certified mail

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