Marcela Alvarado
Healthcare Administrator, Marketing
Angier,NC
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Dental Assistant School
Main Street Family Dentistry
Holly Springs, NC
07.2022 - Current
- Created new school program
- Manage the curriculum accreditation process
- Develop monthly budgeting
- Hiring the right educators
- Created policies and catalog for the school.,
Marketing Coordinator
Main st Family dentistry
Holly Springs, NC
07.2022 - Current
- Prepare marketing campaigns
- Update website and social media tools
- Prepare promotional activities and regalia
- Design and Develop Marketing material as needed
- Help coordinate and design for marketing events near the community., Rican Power Company’s Employee Association/Unions)
- Assisted with communication strategies and implemented tactics to support business objectives.
- Delivered administrative support services to improve marketing efforts.
- Monitored social media trends and best practices to drive continuous improvement.
- Worked with creative teams to deliver productive marketing campaigns.
DA
Main st Family dentistry
Holly Springs, NC
07.2020 - Current
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Scanning patients with iTero Scanner
- Managing the 3D Printer service with 3D Formlab printer
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Explained dental services and payment plans to help patients make informed decisions.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Checked with participants throughout procedures to help alleviate anxiety.
OFFICE MANAGER
Eastowne Family Dentistry
Chapel Hill, NC
01.2019 - 01.2020
- Administered payroll and maintained proper documentation of employee personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Manage Human Resources Areas: Hiring process, interviews, working interviews, updating policies., conduct benefit analysis
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Interpreted and communicated work procedures and company policies to staff.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Knowledge in Eaglesoft Software.
Dental Assistant II
The Happy Tooth
Chapel Hill, NC
01.2017 - 01.2019
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Explained dental services and payment plans to help patients make informed decisions.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Checked with participants throughout procedures to help alleviate anxiety.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Scanning patients with iTero Scanner.
Office Manager
Clinica Dental Dra. Marcela Villalobos, Dental Clinic
San Jose, Costa Rica
01.2011 - 01.2018
- And Mobile Clinic
- General Dentistry
- General dental treatments: bridges, crowns (porcelain/ceramic, zirconia), dentures, fillings, dental prophylaxis, tooth extractions, diagnosis, dental x-rays
- Marketing: Developing strategies and dental campaigns
- Dental Billing directly with the companies and/or patients
- Supervise staff development with each company and in the dental clinic
- Trained doctors, dental assistants to provide good customer service
- Manage/administer the financial and clinical files
- Contract with Companies: dental services for employees, giving them services in the Company
- Submitting and managing payroll
- Hiring process and interviews
- Monthly budgeting
- Human Resources: Maintain employee records, conduct benefit analysis; trying to attract the best talent, hiring process, process payroll and keeping team activities to create a healthy culture
- Companies Included in Mobile unit service: Coca Cola Company, Banco Nacional, Banco Popular, ADEICE, Colegio de Trabajadores Sociales de Costa Rica, Scotia Bank.
- Created and managed budgets for travel, training and teambuilding activities.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
General Dentist
Odontología Empresarial
San Jose, NM
01.2010 - 06.2015
- Work for different Companies in general dental works: bridges, crowns (porcelain/ceramic, zirconia), dentures, fillings, dental prophylaxis, tooth extractions, diagnosis, dental x-rays
- Costumer Service: giving the patient an explanatory and rehabilitative service for a good dental treatment
- Volunteering
- Volunteer and teach patients from rural areas
- Oral exams for Rural patients and provide them oral care implements.
- Examined patients' teeth, gums and oral tissue to identify and diagnose conditions.
- Trained dental staff members on dental hygiene, dental care, dental emergencies and techniques.
- Taught patients how to properly brush and floss for optimal dental health.
- Collected information from patients, parents and guardians about dental care and issues of concern.
- Analyzed X-rays and reviewed patients' health backgrounds to devise appropriate treatment course.
- Assisted with recruitment, training and management of staff.
- Prescribed antibiotics for patients.
- Followed up with patients after procedures for proper pain management.
- Treated infections caused by chronic and acute issues and diseases within soft oral tissues.
- Evaluated patients' teeth for gum disease and decay.
- Participated in dental health programs to educate community.
- Referred patients to specialists for wisdom teeth removal, braces and other procedures.
- Created dental office policies and procedures, provided staff members with copies and oversaw rule enforcement to meet office guidelines and health and safety laws.
Special Education Teacher
MEP
San Jose, Costa Rica
02.2001 - 12.2005
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
- Collaborated with general education teachers to include students in classroom activities.
- Advocated for needs of the students with disabilities.
- Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
- Teamed with general education teachers to plan and implement curriculum, state and district-wide assessments.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Assisted with classroom observations to identify developmental delays and behavioral issues.
- Led students on field trips to enhance educational programs.
- Participated in adapted physical education activities with students to encourage overall health and instill positive routines.
Professor
Universidad Hispanoaméricana, Heredia
Heredia, IA
01.2004 - 06.2004
- Of the course “The Preschool Students and their Learning Disorders”
- Formulated the Curriculum of the course
- Delivered course lectures using modern technology to enhance student comprehension.
- Integrated technology into regular classroom use for student engagement and learning.
- Administered and graded tests and assignments to evaluate student performance and monitor progress.
- Maintained student engagement through creative subject delivery and learning activities.
- Mentored and motivated students to increase class participation.
- Formulated well-structured syllabus of course content to detail learning goals and expected outcomes.
- Helped students make optimal educational and career choices to maximize learning and long-term vocational benefits.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
English Teacher
Saint Lawrence School
Granadilla, Costa Rica
02.2002 - 12.2003
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Customized innovative methods and materials to produce effective learning experiences.
- Required spoken and written student responses to contexts to increase reading comprehension.
- Made learning grammar fun by involving problem-solving and language play.
- Designed clear and creative learning materials to promote student engagement in pronunciation exercises.
- Developed class learning plans to meet district and statement requirements for instruction.
- Guided students to write for varied purposes and audiences to develop writing skills.
- Prepared informative classroom lectures on literature, poetry and historical authors to engage and educate students.
- Advised students to read topics or materials reflecting personal interests to encourage regular reading.
- Talked with students needing extra attention and made plans to assist with problems.
- Assessed student classroom performance to report on progress.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Coordinated with other professional staff members to evaluate and assess science-based curriculum.
- Participated in on-campus activities to support students outside of classroom.
- Created lesson plans to address needs of entry-level and upper-level science students.
- Created and used rubrics to assess student learning.
Education
MBA - Healthcare Administration
UNC
Pembroke, NC12.2022
Certificate of Advanced Studies of the English Language -
Universidad Latinoamericana de Ciencia y Tecnología
01.2017
Basic Course of Radiological Protection -
Universidad De Iberoamerica UNIBE With Universidad De Salamanca
01.2010
Doctorate of Dental Surgery Degree - Dentistry
Universidad Latinoamericana De Ciencia Y Tecnología, (ULACIT
Costa Rica10.2009
Course of Intraoral Radiography - Oral Pathology
Universidad Latinoamericana de Ciencia y Tecnología
01.2009
Certification of Higher Courses of Humanistic Courses -
Universidad Latinoamericana de Ciencia y Tecnología
01.2009
Awards and Recognitions Technological Literacy Asociación Costarricense de Congresos Odontológicos. ACCO XXI, San José -
ULACIT
Cosa Ricat01.2009
Bachelors of Arts - Special Education
Universidad Latina De Costa Rica
12.2000
Skills
- HUMAN RESOURCES
- Recruitment
- Budget Planning
- Staffing and Recruiting Professional
- Interviewing Expertise
- Benefits Administrator
- Performance Evaluation
- Team Building
- Affirmative Action
- Benefits Administration
- Policies Implementation
- Training and Mentoring
BUSINESS
- Customer Service
- Strategic Planning
- Employee Motivation
- Coaching and Mentoring
- Consulting
- Documentation and Reporting
- Business Planning
- Analytical Thinking
- Staff Management
- Client Relationship Management
- Budget Creation
- Safety Protocols and Procedures
- Verbal and Written Communication
- Business Administration
- Decision-Making
- Sales and Marketing
- Recruiting and Hiring
- Performance Evaluations
LANGUAGES
Proficiency in English and Spanish
Languages
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- CPR certified by Nc American Health Institue
- HIPPA, OSHA, - from 2016 to today.
- Vatech training for EzRay Air Training - 2022
- Course of Coronal Tooth Polishing, North Carolina, State Board of Dental Examiners 2017
- Course of Intraoral Radiography, NC State Board of Dental Examiners 2017
- University of North Carolina, Chapel Hill. 2015 Course: Infection and Prevention in Nursing Homes.
- Align training for iTero , 2018
Universidad de Iberoamerica UNIBE with Universidad de Salamanca, España. 2009
“Advances in Oral Pathology "
Universidad Latinoamericana de Ciencia y Tecnología. CR 2007
- Lecture: “Protocols for Patients with Special Needs.”
Universidad Latinoamericana de Ciencia y Tecnología. CR 2007
- “Induction to the Integral Basic Clinic.”
Universidad Latinoamericana de Ciencia y Tecnología. Costa Rica 2009
· Technological Literacy
Universidad Latinoamericana de Ciencia y Tecnología. 2009
· Certification of Higher Courses of Humanistic Courses.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Director of Dental Assistant School
Main Street Family Dentistry
07.2022 - Current
Marketing Coordinator
Main st Family dentistry
07.2022 - Current
DA
Main st Family dentistry
07.2020 - Current
OFFICE MANAGER
Eastowne Family Dentistry
01.2019 - 01.2020
Dental Assistant II
The Happy Tooth
01.2017 - 01.2019
Office Manager
Clinica Dental Dra. Marcela Villalobos, Dental Clinic
01.2011 - 01.2018
General Dentist
Odontología Empresarial
01.2010 - 06.2015
Professor
Universidad Hispanoaméricana, Heredia
01.2004 - 06.2004
English Teacher
Saint Lawrence School
02.2002 - 12.2003
Special Education Teacher
MEP
02.2001 - 12.2005
MBA - Healthcare Administration
UNC
Certificate of Advanced Studies of the English Language -
Universidad Latinoamericana de Ciencia y Tecnología
Basic Course of Radiological Protection -
Universidad De Iberoamerica UNIBE With Universidad De Salamanca
Doctorate of Dental Surgery Degree - Dentistry
Universidad Latinoamericana De Ciencia Y Tecnología, (ULACIT
Course of Intraoral Radiography - Oral Pathology
Universidad Latinoamericana de Ciencia y Tecnología
Certification of Higher Courses of Humanistic Courses -
Universidad Latinoamericana de Ciencia y Tecnología
Awards and Recognitions Technological Literacy Asociación Costarricense de Congresos Odontológicos. ACCO XXI, San José -
ULACIT
Bachelors of Arts - Special Education
Universidad Latina De Costa Rica
- CPR certified by Nc American Health Institue
- HIPPA, OSHA, - from 2016 to today.
- Vatech training for EzRay Air Training - 2022
- Course of Coronal Tooth Polishing, North Carolina, State Board of Dental Examiners 2017
- Course of Intraoral Radiography, NC State Board of Dental Examiners 2017
- University of North Carolina, Chapel Hill. 2015 Course: Infection and Prevention in Nursing Homes.
- Align training for iTero , 2018
Universidad de Iberoamerica UNIBE with Universidad de Salamanca, España. 2009
“Advances in Oral Pathology "
Universidad Latinoamericana de Ciencia y Tecnología. CR 2007
- Lecture: “Protocols for Patients with Special Needs.”
Universidad Latinoamericana de Ciencia y Tecnología. CR 2007
- “Induction to the Integral Basic Clinic.”
Universidad Latinoamericana de Ciencia y Tecnología. Costa Rica 2009
· Technological Literacy
Universidad Latinoamericana de Ciencia y Tecnología. 2009
· Certification of Higher Courses of Humanistic Courses.
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