Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcela Antezana

Centreville,VA

Summary

Highly motivated and detail oriented professional Seeking a challenging role as property manager. Offering a strong background in property management, excellent organizational and problem-solving skills, and passion for delivering exceptional customer service. Dedicated to maximizing property Value and ensuring tenant satisfaction through effective communication, strategic planning, and efficient operations. Eager to continue contributing to a dynamic team and drive success in the property management industry

Overview

8
8
years of professional experience

Work History

Property Manager

Grand Peaks Property Management
Miami, FL
06.2022 - 02.2025
  • Oversaw day-to-day property management operations, ensuring efficient and effective management of the property.
  • Led and trained a team of 5 to consistently meet and exceed company standards.
  • Managed leasing, renewals, tenant relations, rent collections, and ensured compliance with all local and state regulations.
  • Developed and maintained strong relationships with tenants, addressing inquiries, complaints, and maintenance requests in a timely manner.
  • Worked with vendors and contractors to maintain the property in excellent condition while controlling costs.
  • Analyzed property's yearly budget, ensuring operations stayed within financial constraints.
  • Analyzed market trends and property performance to adjust leasing strategies and ensure optimal occupancy levels.
  • Promotion: Promoted from Leasing Consultant to Assistant Manager and then to Property Manager due to demonstrated leadership, dedication, and ability to drive results.
  • Team Training and Leadership: Successfully trained and developed a new team of staff, equipping them with the tools and knowledge to manage day-to-day operations efficiently.
  • Occupancy Growth: Exceeded occupancy goals by improving leasing processes, achieving a near-perfect occupancy rate and ensuring tenant satisfaction.
  • Delinquency Reduction: Reduced delinquency rates from an average of 12.16% in 2023 to consistently 0% or 1% over the past six months, eliminating the need for evictions during this period.
  • Financial Performance: Managed the property's budget effectively, ensuring operations remained within financial guidelines while achieving a positive Net Operating Income.
  • Eviction-Free Record: Maintained a 6-month period with zero evictions, improving tenant retention and satisfaction.

Leasing Consultant

Panco Management/Greystar management
Manassas, VA
01.2017 - 05.2022
  • Maintained position as Leasing Consultant following the sale of the property to Greystar Management, ensuring continuity of operations and excellent service.
  • Conducted property tours, showcasing available units and amenities to prospective tenants.
  • Responded promptly to inquiries from potential residents via phone, email, and in-person, providing detailed information about the property and its offerings.
  • Processed applications, conducted background checks, and assisted in the leasing process to secure new tenants.
  • Managed lease agreements, renewals, and documentation, ensuring compliance with company policies and legal requirements.
  • Worked closely with the property management team to ensure all vacant units were effectively marketed and prepared for new tenants.
  • Assisted in organizing and hosting property events and open houses to attract potential residents.
  • Provided superior customer service by addressing resident concerns and maintenance requests promptly and professionally.
  • Collaborated with the leasing team to meet monthly occupancy and revenue goals.
  • Record-Breaking Applications: Secured 35 new applications in a single month, contributing directly to the property's leasing success and high demand.
  • High Occupancy: Played a key role in maintaining an occupancy rate of 98% and above, consistently surpassing leasing targets and helping to optimize rental income.
  • Exceeding Leasing Targets: Consistently exceeded monthly leasing goals, helping increase occupancy levels and overall profitability for the property.
  • High Conversion Rate: Maintained a strong conversion rate from property tours to signed leases by effectively communicating the property's value and benefits.
  • Improved Tenant Retention: Contributed to resident satisfaction and retention through exceptional customer service, fostering long-term tenant relationships.
  • Sales and Customer Service Excellence: Recognized for outstanding sales performance and for consistently delivering a superior customer experience to both prospective and current residents.

Education

High school -

Centreville High school
Centreville, VA

Skills

  • Property management tools: Yardi, OneSite, POS, CRM
  • Tenant relations and lease negotiations
  • Financial management and reporting
  • Compliance with fair housing laws
  • Sales strategy and market analysis
  • Problem solving and conflict resolution
  • Leadership and team collaboration
  • Maintenance oversight and vendor coordination
  • Forecasting through data analysis
  • Proficient in Microsoft Office Suite
  • Effective verbal and written communication
  • Detail-oriented organizational skills
  • Bilingual capabilities (English, Spanish and Portuguese)

Languages

  • English
  • Spanish
  • Portuguese

Timeline

Property Manager

Grand Peaks Property Management
06.2022 - 02.2025

Leasing Consultant

Panco Management/Greystar management
01.2017 - 05.2022

High school -

Centreville High school

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